161409252288936 161709259743576 These orders, placed on September 14 and 17, 2025 with the above tracking numbers through Ikea’s online store, are shown as dispatched via Horoz Logistics. However, more than two weeks have passed and the items have neither been shipped nor delivered to me. Despite my repeated contacts with both Horoz Logistics and Ikea customer service, I have received only procedural, repetitive responses and no concrete progress has been made. Horoz Logistics states that one of the items has not been handed over to them by Ikea, while Ikea claims that invoices and delivery notes have been issued and the products are ready for shipment. This mutual shifting of responsibility has created serious uncertainty regarding the status of my high-value orders, for which I also paid an additional delivery fee. Moreover, the entire process is nothing short of disgraceful. Although Ikea promised to respond within 48 hours, four to five days have passed with no communication. For ten days the tracking number has been circulating across Turkey without any real movement toward delivery, and there remains the risk that the products may arrive damaged when they eventually do. This situation reflects an unacceptable level of negligence and a clear disregard for customer satisfaction. I hereby request that my orders be delivered promptly and in full, that the cause of this delay be clearly explained, and that I receive an official and timely response from Ikea.
I ordered items from IKEA on August 29, 2023, with delivery scheduled for September 6, 2023, through Horoz Logistics. My products have still not been delivered as of September 18, 2023. Despite numerous attempts to contact the delivery company, no response has been received. When I contacted IKEA cu...
number 213011231534726, which, according to the tracking information, has been marked as delivered, unfortunately, I have not received any of the items from this order. distressing to see that the tracking status indicates "delivered," but the products have not reached me. I understand that logistic...
On July 6th, I placed an online order with IKEA, eagerly anticipating the arrival of my items. However, despite making the payment on time, my package is nowhere to be found. Horoz Lojistik, the carrier company, appears elusive and unreachable, adding to my frustration. I tried several times to cont...
On 13.09.2024, I placed an order with the number 211309241610966 through the IKEA mobile app. On 16.09.2024, I received a message stating, “Your package will be delivered today.” However, the courier company detected damage to the package and informed me that the order would be returned. Later, when...
I ordered things from IKEA on June 16, but Horoz Lojistik tried several times but couldn't bring them to me. Both the call center and Horoz didn't answer when I called. After two weeks of waiting, I told them I couldn't get the products because I wouldn't be at the address anymore and asked for a re...
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