On September 8, 2025, we purchased a wardrobe door, internal components, and mirror products online through the corporate platform. During installation, we noticed that some parts were broken and not suitable for assembly. A report was prepared during the assembly service, and a return process was initiated under the right of withdrawal. A few days later, a return invoice was issued as requested, and I sent the required documents twice via email. Despite calling customer service every day for the past 13 days, I have been constantly told that I would be contacted, but no one has followed up. So far, I have not received any updates regarding the return process, and the products have not been picked up. I still have the items, and I have not been informed about where and how to return them. Additionally, the refund amount stated in the return invoice has not been paid to me. My expectation from IKEA is that the products are picked up from my address as soon as possible and that the refund is deposited into my account without further delay. I also want to be clearly and promptly informed about the process without any further postponements. Order Number: 2535699012 - 212908258370596
On April 1, 2025, we placed the order and made the payment for the products we had designed (including assembly & shipping) at the IKEA Bayrampaşa / İstanbul / Türkiye store. On April 5, 2025, the products were shipped in their closed boxes to the address we specified. We called for an assembly appo...
On May 28, 2025, I placed an order with IKEA (Order No: 212805251635316), and the status shows that all items were delivered. However, this is absolut...
In August, I placed an order for a Forsand wardrobe door from the IKEA online store (Order No: 110308255901786). The product was delivered damaged, so I requested a replacement. The new product they sent was lost during shipping, and although they claimed it had been delivered to me, I proved that i...
I purchased a Pax wardrobe along with assembly service from the IKEA online store under order number 112309257652496. When the assembly team arrived, they found that the products were damaged and filed an official report. This incident occurred on Tuesday, October 7, but since then, I haven’t receiv...
I placed an order for a five-door wardrobe and made the payment on January 16, 2025. The products arrived on January 21, 2025, but one two-door wardrobe frame was damaged, and one wardrobe door had a defect. We requested a replacement, and the defective items were taken back. The replacement product...
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