IKEA Ignored a Clear Defect in HEMNES Bed Frame

On 16.08.2025, I purchased a HEMNES double bed from IKEA, relying on the durability and quality claims presented at the time of sale. However, after approximately four months of use, a serious problem occurred. The bed has been used under normal conditions by my daughter, who weighs only 40–50 kg. About one week ago, it was noticed that the supporting metal profiles had bent and the side support panels had cracked and deteriorated. As a result, the bed can no longer be used safely. Following my complaint, an inspection visit took place. Unfortunately, the inspection was superficial and careless, carried out without proper technical evaluation of the product or consideration of the actual usage conditions. After a very brief review, I was told that the issue was due to “user error”, and the matter was closed without any meaningful assessment. A product that is marketed with high durability claims failing under very light use within only a few months cannot reasonably be attributed to user error. In my opinion, this situation clearly falls under the scope of a defective product. Moreover, placing full responsibility on the consumer without conducting a thorough and objective inspection is an unacceptable approach, especially for a company with IKEA’s corporate reputation. This process has caused both financial and emotional distress. My request is the free replacement of the defective HEMNES double bed, or if that is not possible, a full refund. I kindly request that this situation be re-evaluated in detail and that an appropriate solution be provided as soon as possible.