On April 22, 2025, I traveled from Newark Airport with a connecting flight in Frankfurt via Lufthansa. Although my ticket included the right to check two pieces of luggage, I was charged an additional $100 at the airport. I made the payment by credit card and received a receipt. Since the flight, I...
On September 21, 2025, my Lufthansa return flight from Los Angeles Airport (LAX) was canceled about a month ago because my Green Card had expired. My reservation code is 895YJZ. I had paid a total of $1,250 + $150 for the ticket via credit card. After the cancellation, I emailed Lufthansa Customer ...
On September 29, 2025, during my Lufthansa flight from Toronto to Frankfurt, my brand-new Cybex stroller was damaged. One side of the stroller has minor scratches, while the other side shows deep scratches and dents. Although the damage currently appears cosmetic, I’m concerned that it may lead to m...
On August 9, after our Lufthansa flight from İzmir to Raleigh/Durham, our checked luggage was lost, and we have not received any updates for two days. At the airport, we filed a lost baggage report and were given the reference number IADLH9*. Our booking reference is 9Q2*, and our baggage tag number...
On July 1, 2025, I purchased a Business Class ticket with Lufthansa for a flight from Istanbul to Frankfurt. I paid a premium expecting the full service that Business Class promises—including meal service. However, to my shock, I was told mid-flight that only 15 meals had been loaded for the 16 Busi...
I recently encountered unacceptable customer service while trying to complete an online check-in for my upcoming Lufthansa flight. When the system didn’t allow me to check in digitally, I called Lufthansa’s customer support line for help. Unfortunately, the representative who answered was not only u...
On June 6, 2025, I booked a connecting flight from Istanbul to Barcelona via Frankfurt through Kiwi.com, operated entirely by Lufthansa. My first flight, LH1301, arrived in Frankfurt on time, but due to the aircraft waiting on the taxiway for an extended period, I reached the gate for my connecting ...
I booked a Lufthansa flight from Izmir to Seattle scheduled for May 18, 2025. The first leg of my journey, from Izmir to Munich, is operated by Lufthansa’s codeshare partner, SunExpress. Despite both airlines being "partners," I was unable to complete the check-in for the SunExpress-operated segment...
What I thought would be a Lufthansa flight turned out to be a huge disappointment. I bought my ticket under the Lufthansa brand, only to find out I was actually flying with Discovery—a completely different experience, and not in a good way. From the moment I arrived at the gate, it was all about mo...
On February 16, I purchased two tickets from Lufthansa. Despite only buying two tickets, the airline’s system shows five separate reservations under my name. My bank confirmed the payment for two tickets, but the remaining three reservations have a pending authorization that has frozen funds in my a...
On February 16, I purchased two tickets from Lufthansa for two people. Despite buying only two tickets and receiving a transaction confirmation from my bank for the amount corresponding to these two tickets, Lufthansa's system shows five reservations. While the payment for two of these reservations ...
On January 6, 2025, I flew with Lufthansa from Philadelphia to Turkey with two layovers. Despite being entitled to two checked bags, I was wrongfully charged an extra $100 for luggage. On top of that, I had a 56-pound suitcase (only 2.5 kg overweight), and they charged me $200 for the excess weight....
I have purchased tickets for approximately 35–40 people with Lufthansa Airlines. Today, I called the airline to make changes to some of the tickets and provided my card information for payment. However, the representative claimed that my card was not authorized and said it was blocked. I clarified t...
1. Flight Delay and Inadequate Ground Services: Our flight from Tirana to Frankfurt (LH1425), scheduled for 15:40, was delayed by an hour and a half. During this time, we were left standing at the gate in the open air for approximately 30 minutes while waiting for a bus. As a result, we were exposed...
I am writing to express my immense dissatisfaction with Lufthansa following a deeply stressful and disappointing travel experience during our recent journey. My elderly mother, uncle, and I were traveling from Tirana to Baku via Frankfurt, and the entire process was riddled with issues. Flight Dela...
We purchased a flight for our 17-year-old son, whom we hadn’t seen in two years, from Eurowings through Enuygun. He was supposed to fly from Stuttgart to Adana on August 13. Unfortunately, we found out at the last minute that the flight was canceled. As a family struggling financially, this cancella...
After my recent flight with Lufthansa, my luggage was lost. I reported it to the lost and found office, received the necessary documentation, and my suitcase was returned to me three days later. However, my suitcase was severely damaged—the locked zipper was broken, the contents were tampered with, ...
In October 2022, we added extra baggage to our flight through Lufthansa’s website and completed the payment with their staff. However, without any notification, our extra baggage allowance was canceled. When we arrived at the airport, we were unpleasantly surprised and forced to pay significantly mo...
My American boyfriend's Lufthansa flight from Ankara Esenboğa to Munich to Washington DC (Dulles) was significantly impacted due to delays. The first flight with SunExpress, scheduled for 8:00 AM, was initially delayed to 5:45 PM and then to 7:00 PM. As a result, he missed his connecting flight. Luf...
My flight from Düsseldorf to Munich on Tuesday, June 18th with reservation code MKMML7 was canceled and rescheduled to Wednesday, June 19th. I submitted my accommodation, transportation, and dinner expenses through the system and they were approved. However, despite multiple reminders through new re...
I had a paid round-trip ticket from the U.S. to Turkey, with travel dates from May 29 to October 11, 2024. I used the flight to Turkey without any issues, but I needed to change the date of my return flight. While trying to modify my reservation through the mobile app, I suddenly received a notifica...
I booked a connected flight from Ankara to Munich and Munich to JFK through Skyscanner. Despite having a connection, I couldn’t check in online for either leg of the journey. On my outbound flight, I was able to get my Lufthansa boarding pass at the Sunexpress counter in Munich, which was a relief. ...
On June 6, 2024, at Gate B5A for Lufthansa flight LH1301 from Istanbul to Frankfurt, Gözen Security conducted a detailed hand luggage check at 18:55 following a public request. During this process, a female security officer mistakenly opened another passenger's suitcase while scanning my luggage. I’...
Hello, I bought a return ticket from Lufthansa for a flight from Izmir, Turkey to the USA with a layover in Germany. The departure is scheduled for May 6. I regret to inform you that I won't be able to travel on May 26 due to illness. Is there a way to modify or cancel the dates for a future month? ...