In the summer of 2024, I purchased a Järvfjället office chair from IKEA’s online store for ₺12,000. The current price of the same chair has now risen to ₺16,000. Unfortunately, the product has a serious manufacturing defect — the headrest is positioned about 6–7 cm too far forward, which causes my head to tilt uncomfortably and results in constant neck pain. After using the chair daily for the past month, I realized this issue is clearly a production flaw, not a result of usage. I also found several similar complaints on online forums, which confirms that others are experiencing the same problem.
This issue occurs every time I use the chair and has been ongoing for nearly a year. The product came with a 10-year warranty at the time of purchase. Although I no longer have the physical invoice, my online order record is still available.
Due to this manufacturing defect, I am requesting a full refund for the Järvfjället chair.
I purchased a Jarvfjallet model chair from IKEA and later bought another one due to my needs, mainly because of the 10-year warranty offered by IKEA. However, it is deeply distressing to learn that IKEA might be deceiving its customers. After assembling the second chair, I discovered that there were...
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I recently bought the black JÄRVFJÄLLET chair from IKEA, and sadly, this experience hasn't met the expectations I usually have for the brand. The armrest of the chair features noticeable blue manufacturing flaws that stand out and clash with the overall design of the product. For the first time in a...
On November 3, 2025, I placed an order for an office chair through IKEA’s official website (Order No: 120311257186556). My order was supposed to be delivered from the IKEA warehouse in Kocaeli to Istanbul. Normally, online purchases are shipped the next day, but despite several days passing, there h...
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