I placed an order through IKEA Turkey’s website, including a product named NISSAFORS, which arrived missing 18 nuts. Despite contacting support several times and providing all details, no real solution was offered. I was told I’d receive a response within 48 hours, yet days passed with no update or action—only generic replies like “our responsible department will contact you.” It’s disappointing to face such lack of transparency from a global brand. Customers expect reliability, not silence. I now request the product to be collected as delivered and a full refund issued immediately. This experience has damaged my trust in IKEA more than the missing parts ever could. I share this not only for myself, but to remind that true customer care shows in how brands handle problems, not just sales.
IKEA Turkey and Horoz Logistics Disaster! I ordered a product from IKEA Turkey online, and after it was shipped, I was notified by e-mail by IKEA. My products were given to a logistic company called Horoz Logistics. At the expected delivery date, I checked the cargo tracking link and it said the pro...
I ordered a Markus chair from Ikea Turkey's online store, but after a week, it still hasn’t been delivered. Despite repeated attempts to contact Ikea Turkey for updates, no one has responded. Frustrated by the lack of communication, I submitted a request to cancel the order, but again, there has bee...
On July 15, 2023, I delivered 8 IKEA Bayrampaşa store purchases to their transportation department for shipment to Balkesir. Our items had been handed over to the Borusan Lojistik company, according to a message. However, we later discovered that only four pieces were sent, and they stated that the ...
I ordered things from IKEA on June 16, but Horoz Lojistik tried several times but couldn't bring them to me. Both the call center and Horoz didn't answer when I called. After two weeks of waiting, I told them I couldn't get the products because I wouldn't be at the address anymore and asked for a re...
The products I bought from the IKEA website were delivered incomplete. I had purchased two products (“jall laundry drying rack”, “hallbar waste sorting box”) but the laundry drying rack is shown as delivered even though it was not delivered. I called customer service and they opened a record. It's b...
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