I purchased an Arzum tea maker on 07.10.2025, and it completely stopped working shortly afterward. When I contacted the authorized service, they demanded a ₺699 fee just to pick up the product from my home. I find it unacceptable to be asked for a home pickup fee for an item I believe is under warra...
On April 29, 2025, I purchased an Arzum tea maker with the product code AR3004-INX. On November 4, 2025, I delivered it to the authorized service center because the inside and spout area had rust and coating peeling issues. The company called me the next day, claiming that the rust and peeling were ...
About two weeks ago, three parts of my Arzum AR1058 kitchen robot — the chopper, whisk, and blender attachments — broke. I took the product to the authorized service center. There, instead of a technician, a secretary briefly inspected the product and stated that the damage was due to user error, so...
I purchased an Arzum AR1066 dough mixer from the Evidea store, but the authorized service is not helping me. I don’t have the invoice, though I do have the warranty certificate. I bought it from the Atlaspark Sultanbeyli Evidea store, which has since closed, so I can’t find the invoice. Please assis...
Although the Arzum AR064 water heater I purchased on September 15 included a “free installation” note, the installation has still not been completed. After purchasing the product, I called Arzum customer service to request installation. Despite calling many times and speaking with them every day, I ...
On October 23, I purchased an Arzum Listo Iron AR6021 through Trendyol from Arzum’s official seller, and before the warranty expired, the product broke down and completely stopped working. On June 17, I took it to the Ankara Keçiören Umut Technical Service, where I was told after the repair that the...
My Arzum hair and beard shaver, which I bought 10 months ago, stopped working. At first, it vibrated for 5 seconds and the green light turned on, then the red light came on and it stopped working completely. I took it to an authorized service center, and they asked for a repair fee of ₺450. This doe...
Hello, my spouse and I purchased an Arzum brand travel iron. We had an international trip on July 4, so we ordered the iron directly from Arzum’s website. It arrived on June 30, but we were shocked when we opened the box—the holes on the soleplate were already calcified. We immediately tried to crea...
I purchased the Arzum Shaken Take Neo Maxi AR-1174 just two weeks ago, and on my second use, the seal in the chopper section tore off and got caught in the blade. I believe I followed the instructions properly, yet I encountered this problem. I brought it to the service center immediately, but was i...
I bought an Arzum Airfryer, however the basket rusted twice in a short amount of time. They gladly replaced it the first time I sent it in. But they still wouldn't assist when the identical issue arose a second time, citing the product's expiration date as the reason. I can't believe a company like ...
On 03.03.2025, I purchased the product called "Prostick whisk body group AR1016 Bone" from yedekparca.arzum.com.tr. I followed the usage instructions carefully, but the product failed after just three uses. It’s frustrating that a product designed for such basic use would break so quickly. When I co...
If you want to be treated terribly despite spending your money, go ahead and buy it. We purchased the Arzum Laguna water heater, and it broke down four times in less than a year. Each time, we had to endure a one-week repair period, which caused both inconvenience and frustration. We requested a rep...
On September 3, 2024, I participated in the Arzum Thermogusto kitchen robot campaign through the Çek Kazan app and won a hot air fryer. They initially told me that my gift would be sent within 21 days. When I contacted Çek Kazan, they directed me to Arzum customer service, stating that Arzum was res...
I have an AR134 model chopper from Arzum brand. Since the glass bowl of this chopper was broken, I ordered it from their website. You see that the blade of the product they sent is not compatible with the glass bowl, although it should fit normally, and the blade does not fit properly. You also see ...
I own an Arzum Okka Coffee Machine with 1 year and 8 months remaining on its warranty. Recently, the handle of the coffee pot broke, but customer service claims the warranty doesn’t cover issues caused by usage. How else am I supposed to use the pot if not by its handle? If simply holding the handl...
I purchased the Arzum Okka Minio expecting quality, but it has been making cold coffee since the beginning. The machine doesn’t heat up properly, rendering it unusable. The seller suggested cleaning the sensor with a damp cloth, which I tried, but it didn’t fix the problem. I specifically chose Arzu...
I purchased an Arzum Ottimo Maxi blender, which comes with a 4-year warranty. Despite using it rarely for only 5 months, it broke down, and I took it to Aras Teknik, the authorized Arzum service center in Alanya. To my surprise, they claimed it was a user error due to a gear failure and not covered ...
I bought an Arzum robot with a 3+1 warranty, but I'm unsure about the specific coverage of the warranty for this product. The blade inside lifts while rotating, and the locking mechanism where the motor connects is malfunctioning. I took it in for service, but unfortunately, the factory refused to c...
I purchased the Arzum Mano 1700 Watt blender set, and I am experiencing significant issues. It gets so hot that while blending soup, I noticed a burning smell. I turned it off, and now I am unsure if it will work again. I have only had it for a week, and I cannot understand how a blender can become ...
I purchased the Arzum AR1058 Hestia Multi Blender Set from Hepsiburada, and it has been a complete disappointment. We chose this product because of the Arzum brand name, but we are far from satisfied with its performance. We noticed issues with the blender from the very first use, but initially dis...
I purchased an Arzum MagiClean Neo upright vacuum cleaner, advertised with a 3-year warranty. Initially, I noticed it lacked suction power, dismissing my concerns until my spouse pointed out that it hardly worked. Upon inspection, I found that the vacuum's brushes weren't rotating. I sent it to Arzu...
I'm still struggling to find a solution for my hair styler. I bought it on May 9, 2024. When I got home and tried it, a metal piece fell out, and there's an issue with the airflow. If I had known this would happen and checked the complaints beforehand, I wouldn't have purchased it. On May 13, 2024, ...
I am disappointed with my decision to go with the Arzum brand. Even though we have a 3-year warranty on the small household appliance we bought, the service centre is refusing to fix it. It's such a shame that the product has become completely worthless after spending money on it. We weren't provide...
Three months ago, I bought a Dreamtea tea maker, but I've yet to brew a single cup of tea with it. On the first try, it leaked water from the bottom, resulting in extremely cloudy water with a greasy film on the surface. Despite numerous attempts to clean and retry, the issue persisted, with the whi...