Booking.com

I booked and paid for a hotel through Booking.com, carefully selecting the dates I needed. However, after confirming the payment, I noticed that my reservation was set for completely different dates. When I clicked on the hotel details, I realized that the property had automatically changed my booki...

I experienced a serious issue with my Booking.com reservation (No. 5791***530). The host contacted us by phone and message, saying they had to leave town urgently and would not be able to meet us, instructing us to find another place to stay. When I called Booking.com customer service, they claimed ...

I have serious concerns about the reliability of some properties listed on Booking.com. Certain hosts rent out their homes through the platform but then refuse to provide access to the property after the booking is confirmed and payment is made. This is completely unacceptable and should not be allo...

On July 20, 2025, I booked a car rental through Booking.com (confirmation number 658401310) with Europcar at Rome Fiumicino Airport, scheduled to start on July 22, 2025. When I arrived to collect the vehicle, I was told my driver’s license—although new—was “not compatible,” and they refused to hand ...

I would like to express my deep disappointment following my stay at Naz City Hotel in Istanbul. On July 19th, 2025, we entrusted our vehicle to the hotel’s valet service, as advertised in the listed amenities. When the car was returned to us, we immediately noticed a fresh scratch on the front, alon...

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I booked a rental car through Booking.com with Enterprise for an international trip and paid extra specifically for GPS navigation. However, when I picked up the car, there was no navigation system installed—not even a portable one. I immediately raised the issue, but nothing was done, and now I’m b...

Booking.com charged me €235 without my authorization, and I’ve been unable to reach any real customer support since then. The website proudly claims you can contact them 24/7, offering links to the Help Center and “Need Help?” pages—but these all lead you in circles with no actual resolution. There’...

I made a fully paid reservation through Booking.com for a property that doesn’t even exist. When my check-in time arrived, we showed up with our luggage at the listed address—only to find no such hotel or apartment there at all. We were left stranded, stressed, and with no place to stay, all because...

My brother recently booked a rental home in Montenegro through Booking.com, and the condition of the property upon arrival was absolutely unacceptable. The apartment was in complete disrepair—the couches were broken, the toilets had been torn from their base, the curtains were shredded, and the wall...

About the Hotel Purpur experience through Booking. My reviews on booking.com for the Purpur Hotel, where I stayed for two days, are shown in the screenshots below. I'm also attaching the response I intended to send as a result of this conversation. I request that the necessary actions be taken regar...

I bought a Louvre Museum ticket through booking.com but only the reservation information was sent but the ticket information did not arrive to my email address. I provided the ticket through https://www.viator.com but only the reservation information was sent to my email address and that ticket does...

On July 28, 2025, at 10:00 AM, I purchased a Louvre Museum ticket through Booking.com. The reservation confirmation was sent immediately, and I was instructed to use the “Show Ticket” button to access my entry pass. However, when I arrived at the museum—on time and after waiting in line for several ...

My friend and I booked the same hotel separately through Booking.com, but I was charged significantly more than they were—even though we selected the same room type and dates. I double-checked the confirmation and payment details, and the price difference is real and unjustified. I’ve tried contact...

I made a reservation through Booking.com for 15-17 June 2025 with reservation number 4459447821, but I was unable to travel because my visa application for the country was not finalised, and therefore I was unable to stay at the property where I made my reservation. Although it was beyond the free c...

I booked a hotel on Booking.com for June 15–17, 2025 (Reservation No: 4459447821). Unfortunately, I couldn't travel because my visa application was still pending by the time of my trip, and as a result, I couldn’t stay at the property. Although I was outside the free cancellation period, I immediat...

I booked an airport-to-hotel transfer through Booking.com, but my travel plans changed, so I canceled the reservation. At the time of cancellation, I was informed that I would receive a full refund within 7 business days. It’s now been over two weeks, and the refund still hasn’t been issued. I cont...

I had booked 3 rooms at Mema Resort Tiran through Booking.com for my family trip scheduled on June 26, 2025. About 10–15 days prior, the hotel canceled all of my reservations claiming my credit card was “invalid.” However, that same card worked perfectly for a booking I made on Airbnb for the exact ...

On January 22, 2025, we made a reservation through Booking.com for a house in Rome for our travel dates: July 6–10, 2025. To secure the booking, we confirmed the reservation with a credit card hold on January 24, 2025. However, on June 3, 2025, the host unexpectedly canceled our reservation. Even t...

I booked and fully paid for a stay in Midilli via Booking.com for the dates May 17–19, 2025. When we arrived at the hotel at the official check-in time of 3:00 PM, we were told the room had already been given to another couple who had only made a reservation—but hadn’t paid yet. Despite the fact th...

I made a no-prepayment reservation at Köln Hotel Sophia through Booking.com. A week later, the hotel charged the full amount from the credit card I had provided for guarantee purposes. Believing that the payment had been processed, we continued our plans as usual. However, just days before check-in...

On July 22, 2025, I made a reservation through Booking.com, where the confirmed price for my booking was ₺6,649. However, when I checked my credit card statement, I saw that ₺6,891 had been charged instead—₺242 more than the agreed-upon amount. The promotional campaign I joined clearly stated the am...

I attempted to book two single rooms at Samos Bay Hotel by Gagou Beach through Booking.com, but postponed confirming the reservation because I hadn’t finalized my ferry ticket date. After securing my ticket, I reopened the page to proceed, and a pop-up appeared saying “Complete your reservation.” Wi...

I’ve been a loyal Booking.com user, with nearly 10 successful reservations completed through my account over time. I’ve never had any issues or policy violations, and I even reached a certain Genius level based on my consistent and problem-free activity. However, when I recently tried to log into m...

During my stay at a Booking.com rental in Berlin, I experienced a severe bed bug infestation. In the middle of the night—around 1:00 AM—I woke up to find bed bugs crawling all over the bed, pillows, and even my body. I was bitten across my entire body and had no choice but to immediately leave the p...

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