I experienced a serious issue with my Booking.com reservation (No. 5791***530). The host contacted us by phone and message, saying they had to leave town urgently and would not be able to meet us, instructing us to find another place to stay. When I called Booking.com customer service, they claimed the host was waiting for us at the property and told us not to go there. Despite this, we decided to go to the address, but no one was there, and our calls went unanswered.
When I contacted Booking.com again, the host falsely claimed we had arrived, disliked the house, and left. Neighbors even witnessed us waiting outside for hours. I have call logs and messages showing every step of my communication with Booking.com. Yet, each customer service representative gave inconsistent and disconnected answers—some tried to find us a different hotel, while others told us not to go to the property at all.
As a result, I ended up stranded in the middle of the night in France with my family, without any assistance from Booking.com. I expect a thorough investigation, a full refund, and the removal of this property from their platform to prevent other travelers from suffering the same experience.
I made a fully paid reservation through Booking.com for a property that doesn’t even exist. When my check-in time arrived, we showed up with our luggage at the listed address—only to find no such hotel or apartment there at all. We were left stranded, stressed, and with no place to stay, all because...
I booked a stay in France through Booking.com, expecting a smooth experience like they advertise. Unfortunately, it turned into a frustrating mess. Although I paid for a multi-night reservation, the hotel informed me that there was no booking for the third night. After some digging, it became clear ...
I booked a stay through Booking.com at "Un bel appartement dans le centre de Bruxelles", confirmation number 5035****96, and paid in advance. On the very day we were supposed to check in, the host informed us that there was an electrical issue in the apartment and that we could not be accommodated. ...
I made a reservation through Booking.com and received a message from the property. During our chat on the platform, I was asked for payment, so I transferred €360 via credit card. Later, I became suspicious of the chat’s legitimacy and continued investigating. The property informed me that the messa...
I am absolutely furious and feel completely ripped off by Booking.com! On May 27, I made a reservation through their platform, and then, due to unforeseen circumstances, I had to cancel it just 15 minutes later. We didn't use any of the hotel's services, nor did we cause them any inconvenience. Yes...
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