I bought a Louvre Museum ticket through booking.com but only the reservation information was sent but the ticket information did not arrive to my email address. I provided the ticket through https://www.viator.com but only the reservation information was sent to my email address and that ticket does not open. In short, we could not enter the Louvre Museum. We were not allowed in although we were waiting in line!!! They did not accept the reservation code. We called the company and our calls were rejected. We were victims and our entry to the museum was blocked because of booking.com. I sent an email but there was no response. I had to return to my country and was victimized. I did not just want to get the amount I paid with my card, I want to enter that museum!!! My damages should be compensated, I want them to send me a ticket, accommodation and flight ticket, I want to enter that museum!!!
On July 28, 2025, at 10:00 AM, I purchased a Louvre Museum ticket through Booking.com. The reservation confirmation was sent immediately, and I was instructed to use the “Show Ticket” button to access my entry pass. However, when I arrived at the museum—on time and after waiting in line for several ...
On Friday, June 6, 2025, I booked tickets to the Louvre Museum in France through Booking.com. Despite completing the reservation and payment, we never received the tickets. We were traveling internationally and couldn’t reach customer service by phone, so we sent an email—but no one ever replied. W...
On June 12, I purchased tickets through Booking.com for a Louvre Museum and Seine River tour for two people (confirmation code: BK124867045721175). Due to a scheduling conflict, I canceled the reservation through the platform. Shortly after, I received an official email stating that I would receive ...
I had purchased a tour for two people through Booking.com. However, the tour was canceled by the organizer on the scheduled date we had selected. When I reached out for a refund, the organizer told me to contact Booking.com customer service. Since the refund was not issued, I sent an email to Bookin...
We booked a hotel in Paris through Booking.com and later noticed that the price for the same stay dropped after our check-in date. Upon contacting Booking.com, they acknowledged the price difference and confirmed via email that we were eligible for a €290 refund under their price match policy. Foll...
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