Booking.com

I had planned a trip to Skopje through Booking.com and booked a stay at Ohrid Sky Corner Hotel. Everything was in order until the day of departure. While at Sabiha Gökçen Airport, just before boarding, I suddenly experienced a serious health issue and had to be taken to the airport’s medical clinic ...

I made a hotel reservation in Paris through Booking.com, but due to an unexpected change in my travel plans, I needed to reschedule the booking dates. I contacted the hotel directly, and they were extremely cooperative — they told me they’d be happy to proceed with the cancellation or date change as...

I want to share the awful experience I had in July during a one-night stay in Vienna that I booked through Booking.com. I reserved a property listed as “Charming Stay at Märzstraße Apartment Close to Vienna Attractions MZ17a” and specifically chose it because it stated the entire apartment was priva...

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I made a hotel reservation through Booking.com, but just 10 minutes later, I found the exact same room on another site for €104 less. I immediately called Booking.com customer service to cancel my reservation and rebook at the lower price. They assured me that they could match the price and that the...

On June 4, 2025, I rented a car through Booking.com from Budget Rent a Car at Dubai International Airport. At the time of pickup, 2,550 AED was charged to my credit card as a deposit, and I was clearly told it would be refunded within two weeks after returning the vehicle. I returned the car in pro...

I booked a stay in France through Booking.com, expecting a smooth experience like they advertise. Unfortunately, it turned into a frustrating mess. Although I paid for a multi-night reservation, the hotel informed me that there was no booking for the third night. After some digging, it became clear ...

I booked a 5-night stay (July 11–16) at Pickalbatros Jungle Aqua Hotel Hurghada through the Booking.com app. Confirmation No: 6661790995 PIN Code: 0939 On the third night of our stay, my husband became seriously ill after eating grilled chicken at the hotel restaurant. His condition was so bad the ...

I listed my property on Booking.com and entered all the information correctly, including the full address. But when I checked the listing afterward, I was shocked to see that the location was completely wrong on the map — nowhere near where my property actually is. Concerned that guests might be mi...

I booked a hotel stay through Booking.com for June 6–9. When I arrived at the hotel, I was informed that there were two branches. The staff said it wouldn’t be a problem and that I could stay at the location I arrived at. I agreed and stayed there as instructed. I paid the full amount directly to t...

On July 13, I made a hotel reservation through Booking.com. While the payment was taken as a pending charge (provision) on my card, I never received a confirmation email. No reservation number, no details — nothing. I waited and tried to contact customer service but couldn’t get through until 1:00 P...

On June 10, 2025, at 11:36 PM, a charge of 1,341.39 GEL (Georgian Lari) was made on my Yapı Kredi Bank credit card through “Hotel at Booking.com at Amsterdam” — completely without my knowledge or consent. The next morning, on June 11, I immediately called customer service at 444 0 444. I informed t...

I received two SMS notifications from Yapı Kredi Bank stating that my credit card had been charged by “BKG Hotel at Booking.com” — once for €447 and another for €304. I was shocked because I never made any such reservation or purchase through Booking.com. I have not lost my card, I haven’t shared m...

We traveled to Rhodes as two families and made a reservation through Booking.com for 4 rooms to accommodate 8 people. The reservation was confirmed under Booking.com Confirmation No: 6052475047. However, when we arrived at the hotel, we were informed that only 3 rooms were available. It was obvious ...

I booked a room in Kraków, Poland through Booking.com, expecting a clean and safe place to stay. What I walked into was absolutely appalling. As soon as I entered the room, I found urine and blood stains on the bed, the bathroom and toilet were filthy, the shower was broken, and the exposed electric...

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I made a hotel reservation through Booking.com on July 11, and although the booking appeared to be confirmed, I noticed that no charge had been made to my credit card. Two days later, on July 13, I checked again and saw that the payment still hadn’t been processed. I reached out via the Booking.com ...

On Sunday, July 13, 2025, at 15:22, I received a notification from VakıfBank stating that a charge of $410.24 had been made on my credit card by “BKG Hotel at Booking.com at Amsterdam.” I was shocked because I never made such a booking, have never been to Amsterdam, and never authorized this transac...

I had a travel reservation on Booking.com. Six days before check-in, I was contacted by someone claiming to be the hotel’s check-in manager. The hotel name, confirmation amount, dates, and my credit card details were all correct. They sent me a code, saying it was just for card verification to secur...

On July 10th, while trying to book a non-refundable reservation at Exe Liberdade hotel in Lisbon for August 19-23, I encountered an error on the Booking.com app during my first attempt. I repeated the process and successfully completed the booking. Later, I discovered that the first reservation had ...

With reservation number 782160444, I booked a car rental at Podgorica Airport, Montenegro, through Booking.com, choosing the full insurance (full kasko) coverage sold by Booking and rented via Alamo. Upon returning the vehicle, the rental company deducted €84.7 from my deposit for scratch damages sh...

With reservation number 782160444, I booked a car rental at Podgorica Airport, Montenegro, through Booking.com, choosing the full insurance (full kasko) coverage sold by Booking and rented via Alamo. Upon returning the vehicle, the rental company deducted €84.7 from my deposit for scratch damages sh...

I booked a stay at Astoria Hotel Thessaloniki for July 9-12, 2025, through Booking.com. The first reservation attempt was declined by their system, clearly showing a “card declined” warning. After that, I updated my card details and made a second reservation, which was successfully charged. However,...

In March, I traveled to Mecca for Umrah and booked a stay at M Hotel Makkah by Millennium through Booking.com for three adults, including breakfast. On the first night, we missed sahur, but the next morning when we went to the restaurant for breakfast, we were shocked to hear that only the person wh...

On July 9, 2025, at 7:35 PM, my credit card was charged 636.16€ by “bkg Hotel at Booking c Amsterdam nl” without any prior approval or confirmation message. I immediately contacted my bank’s customer service to question how this charge was processed without my consent. The bank representative told m...

I canceled my original reservation on Booking.com and rebooked the same hotel for different dates. Booking.com assured me that my refund would be processed and credited back to my account. However, it has been quite some time, and I still haven’t received the refund. This delay is frustrating, espec...