I own a Huawei MateBook D13 computer and I contacted an authorized Huawei service in Turkey around March or April 2026 to have the battery replaced. During the call, I was told that they do not have a suitable battery for this computer, so they could not help me with the battery replacement. After t...
I purchased the Huawei Watch GT 6 smartwatch approximately three months ago. However, despite Huawei’s advertisements and promotional materials claiming up to 21 days of battery life and around 14 days under normal usage conditions, the watch has never come close to achieving those numbers since the...
I purchased a Huawei TGR-W09 tablet from Huawei’s online store in Türkiye in August 2025, paying approximately ₺14,000. I bought this tablet specifically to use Word documents during the process of writing my books. Shortly after the purchase, I transferred a 178-page Word document that I had been w...
I am using a Huawei GT 5 together with the Huawei Health app, and I am currently unable to reset the watch in order to pair it with my new mobile phone. I have forgotten the password on the watch, so I cannot unlock it, and every attempt to reset it has failed. Because of this, I cannot complete the...
I am using a Huawei Y9 2019 (model JKM-LX1) and for the last two months I have been experiencing constant bans on WhatsApp. During this period, more than ten times my accounts were banned, and now two of my numbers have been permanently banned, while a third number is being frequently banned on the ...
I have been using my Huawei FreeClip headset for about 1–1.5 years in a completely normal and careful way. Despite this, a clear deformation and tear has occurred in the plastic part in the C-column section of the earphone. The product has never been dropped, exposed to impact or subjected to any fo...
I started using the Huawei Band 11 smart fitness tracker that was delivered today through my Hepsiburada order number 7243446822. However, I was disappointed to discover that the smart alarm feature—available in the previous model, Huawei Band 7 (which wakes you at the optimal time based on your sle...
"I would like to thank the Huawei support team for their dedicated service in quickly and smoothly replacing my M-Pencil Pro with a brand new one. This solution allowed my educational work to continue without interruption."
On 20.03.2026, a transaction of 150₺ was made from my Akbank card with the description “YDS ASPIEGEL” related to Huawei Health Europe without my consent. I did not authorize this payment, and I currently do not have any active membership or subscription in Huawei Health or related services that woul...
I am using a Huawei Nova 5T Pro, and I have been charged for Huawei Cloud even though I do not want to pay for this service. I noticed today that CHF 9.60 was taken directly from my credit card for Huawei Cloud, but I do not remember when these charges actually started, and I do not want to continue...
About 1.5 months ago, I purchased a Huawei M-Pencil (3rd Generation) and a Huawei MatePad 11.5-inch (2025) tablet. Both products are still under warranty. From the very first day I started using the stylus—especially while drawing or touching the screen—I experienced serious delays and interruption...
About two years ago, I purchased a mobile phone from Huawei’s official online store, and a pair of Huawei FreeBuds 5i earbuds was included as a promotional gift. I only used the earbuds briefly on the first day to test them. Since I already had my own earbuds, I barely used them and later gave them ...
On 19.02.2026, I was contacted by the Huawei Ankara Office for a satisfaction survey. I stated that I was satisfied with the product I had previously purchased, that there were no issues, and that it was working perfectly well. During the call, the customer representative asked whether I was interes...
I sent my Huawei MatePad Pro 12 tablet to Ouno Technical Service on February 5, 2026, due to a cracked screen, and the device was returned to me on February 17, 2026. However, after receiving it back from service, I noticed new damage on the back and edges of the tablet that was not present before. ...
I purchased a Huawei GT5 Pro 46 mm smartwatch, which is under warranty until February 2028. Previously, I experienced a malfunction with this watch, sent it to service in August 2025 and, as a result of that process, my device was replaced with a new one within about a week. However, on the new devi...
I am using a Huawei Watch Fit, and since 01/06/2026, the device has been freezing and becoming completely unresponsive at random times during the day. The screen stops responding, and I cannot use the basic functions properly, which prevents me from using the watch as intended. As soon as this probl...
I bought a Huawei Freebuds 5 headset from Idefix on 29.08.2025 and from the first days I noticed a serious problem when using it for phone calls. When there is an incoming call, the headset makes a loud disturbing noise and I cannot use it properly at all during the call. Because of this, I am unabl...
I purchased the Huawei Freeclip Purple Wireless Headphones in February 2024, and despite using them carefully—either in my ear or stored in their original packaging—the coating on the stem has started to chip over time. Although this may seem like a cosmetic issue, it negatively affects both the app...
I am using a Huawei P40 Lite. When I try to download and open the X app, it shows this warning. Customer support representatives called me, but we couldn’t resolve the issue. I want this problem to be fixed as soon as possible. I shouldn’t have to access the app through the web browser, so please pr...
I purchased the Huawei 12X tablet from www.huawei.com/tr/ on October 13th, and since the stylus didn't work, I wanted to exercise my right to return it within 14 days. However, the return process was constantly hampered. First, I was directed to an authorized service center and shipped the product o...
I purchased a Huawei Watch GT 5 smartwatch on July 17, 2025, and I have been unable to use the manual stress measurement feature on the watch itself. While I can perform manual stress measurements through the app, this feature is not available on the watch, and there is no button for it. This issue ...
I had a screen problem with my Huawei GT3 Pro watch. When I took it to an authorized service center, they said the screen needed to be replaced and I would have to pay ₺9,500. Since I love my watch, I agreed, and the screen was replaced. Because I use this watch for swimming, I went into the sea aft...
I sent my Huawei Watch GT 5 Pro Titanium model to service on 14.08.2025 via Yurtiçi Kargo, as directed by Huawei customer service, due to charging issues where it took 8 hours to fully charge from the first use and because phone calls could not be made through the watch. It was determined that the w...
I bought my Huawei GT Runner smartwatch in 2022 and have been using it for about three years without any problems until it came into contact with water. I went in the water with this watch, which we trust to check the time on vacation, and then it came into contact with water for the first time. (I ...
Huawei is a prominent provider of ICT solutions and one of the world's most innovative technology businesses. Huawei, founded in 1987 in Shenzhen, China, has become one of the world's leading suppliers of telecommunications equipment and network solutions, servicing more than one-third of the global population. Huawei takes pride in being at the cutting edge of technology innovation and development. Huawei's outstanding R&D skills have resulted in some of the world's most advanced technologies and products, providing best-in-class solutions to clients across all industries. Huawei's robust product suite delivers a flexible, secure, and dependable platform for all your business's demands, regardless of size or type. Huawei is committed to assisting people in achieving their goals, whether it is offering specialized solutions for organizations, assisting in delivering communications services, or assisting in constructing smart cities and infrastructure.
