I Paid Booking.com and Enterprise for GPS but Got No Navigation in Rental Car Abroad

I booked a rental car through Booking.com with Enterprise for an international trip and paid extra specifically for GPS navigation. However, when I picked up the car, there was no navigation system installed—not even a portable one. I immediately raised the issue, but nothing was done, and now I’m being told that no refund will be issued for the missing service.

What’s even more frustrating is Booking.com’s complete lack of responsibility. I contacted their support several times, and all I received were vague, unhelpful replies. No action was taken to resolve the issue or compensate me for the service I never received.

Why should customers continue to use Booking.com as a middleman if they refuse to support us when things go wrong? I booked and paid in good faith, yet I feel completely abandoned by both companies.

I demand a full refund for the GPS charge and a formal response from Booking.com explaining why they allowed a partner to charge for a service they didn’t deliver. This kind of disregard for customers is unacceptable.