Booking.com charged me €235 without my authorization, and I’ve been unable to reach any real customer support since then. The website proudly claims you can contact them 24/7, offering links to the Help Center and “Need Help?” pages—but these all lead you in circles with no actual resolution. There’s no way to speak with a real human, and every “solution” just brings you back to the start.
I tried calling the phone number listed on Google (an 888 number), but it was invalid or unreachable. At this point, I’m extremely frustrated—not just with the unauthorized charge, but with how impossible it is to reach anyone to fix it.
I demand an immediate refund of the €235 that was taken from my account without my approval and a direct way to reach real support. Booking.com must be held accountable for this level of negligence and lack of transparency.
An unauthorized transaction was made on my credit card via Booking.com without my knowledge or consent. This was done as a password-free transaction, meaning I had no chance to approve or prevent it. I have tried multiple times to contact Booking.com, but there is zero customer support. There is no...
On August 21, 2025, at 02:33 AM, an unauthorized charge of €574.88 was made on my Near East Bank credit card through Booking.com for a hotel reservation I never made. This transaction was processed without any password, verification, or my consent. I do not even have an account with Booking.com, so ...
I made a reservation through Booking.com and received a message from the property. During our chat on the platform, I was asked for payment, so I transferred €360 via credit card. Later, I became suspicious of the chat’s legitimacy and continued investigating. The property informed me that the messa...
Because of heavy snowfall, my flight was canceled and I couldn’t reach the hotel I had booked. It was completely out of my control—a force majeure situation. Despite this, Booking.com refuses to refund the amount I paid. I lost ₺2500 (roughly €250) for a room I never even stepped into. What’s worse...
I am absolutely outraged and demanding immediate action from Booking.com. On June 16, 2025, a staggering ₺97,000 was charged to my credit card by Booking.com without my permission, any verification code, or a password. This unauthorized transaction is a blatant security breach and an absolute shock....
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