I made a reservation through Booking.com for 15-17 June 2025 with reservation number 4459447821, but I was unable to travel because my visa application for the country was not finalised, and therefore I was unable to stay at the property where I made my reservation. Although it was beyond the free cancellation period, I informed Booking.com customer service of the situation, and they stated that the property could not issue a refund. Customer service said they would do their best. On 20 June 2025, I received an email from Booking.com stating that a refund would be issued. However, I was unable to contact them regarding the refund, nor did the refund reach me.
I booked a hotel on Booking.com for June 15–17, 2025 (Reservation No: 4459447821). Unfortunately, I couldn't travel because my visa application was still pending by the time of my trip, and as a result, I couldn’t stay at the property. Although I was outside the free cancellation period, I immediat...
I had an extremely frustrating and unacceptable experience with a reservation I made through Booking.com at Casa Vacanza Crispi 33 in Rome, Italy. I arrived at the property on May 15, 2025, at 16:10, within the stated check-in window of 13:00–17:00, but could not reach the host despite multiple atte...
On June 15, 2025, I made a reservation through Booking.com for Hostal Fernando in Barcelona (confirmation number: 51631607**) for a stay between October 1–5, 2025. I paid a total of €539 using my credit card. However, I realized the next day that my visa would not be valid for those dates, so I imme...
On January 22, 2025, we made a reservation through Booking.com for a house in Rome for our travel dates: July 6–10, 2025. To secure the booking, we confirmed the reservation with a credit card hold on January 24, 2025. However, on June 3, 2025, the host unexpectedly canceled our reservation. Even t...
In early November, I made a hotel reservation through Booking.com for my visa application. I had selected the option to pay at the hotel for my payment method, and the reservation could be cancelled depending on my visa status. A few days later, on November 11, 2023, a charge of €370.80 appeared on ...
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