I Missed My Louvre Visit After Booking.com Failed to Deliver My Ticket via Viator
On July 28, 2025, at 10:00 AM, I purchased a Louvre Museum ticket through Booking.com. The reservation confirmation was sent immediately, and I was instructed to use the “Show Ticket” button to access my entry pass. However, when I arrived at the museum—on time and after waiting in line for several minutes—I realized I couldn’t actually open the ticket to present it.
It turns out the booking was processed via Viator, and the confirmation stated the ticket would be sent to my email. But no ticket ever arrived in my inbox, spam, or elsewhere. Without an official ticket, museum staff refused to let us in—despite showing the Booking.com reservation. We also called the help number provided, but the call was abruptly disconnected while giving the reservation number, and all further attempts were rejected.
This experience completely ruined our planned visit. The company—or companies—responsible must accept accountability. We paid by card, received nothing in return, and were denied entry to one of the most important museums in the world.
If I don’t receive a full refund, I will initiate legal proceedings for damages. This is an unacceptable breach of trust and service, and it needs to be corrected immediately.
