Booking.com

I’ve been a loyal Booking.com user, with nearly 10 successful reservations completed through my account over time. I’ve never had any issues or policy violations, and I even reached a certain Genius level based on my consistent and problem-free activity. However, when I recently tried to log into m...

During my stay at a Booking.com rental in Berlin, I experienced a severe bed bug infestation. In the middle of the night—around 1:00 AM—I woke up to find bed bugs crawling all over the bed, pillows, and even my body. I was bitten across my entire body and had no choice but to immediately leave the p...

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Over two months ago, I made a hotel reservation through Booking.com. Just one week before check-in, Booking canceled my reservation without my consent. When I contacted support, they told me that if I rebooked the same hotel at a higher price, they would refund the price difference after my stay. I...

On June 6, 2025, I booked the “3 Bedroom Apartment at the Chelsea Waterfront” listed by Trust Remscheid on Booking.com. The reservation clearly stated that in the event of cancellation, the full amount—£1,600.72—would be refunded. Unfortunately, I had to cancel the booking, and when I tried contacti...

I had to cancel a reservation I made through Booking.com for Paris East Hostel in Cairo, but unfortunately, I did not receive a full refund. Even though I canceled the booking and never stayed at the property, I was still charged a significant portion of the amount. I understand that cancellation p...

I booked a hotel in Sharm El Sheikh via Booking.com, clearly selecting a meal-included option (at the very least, breakfast), and completed the full payment in advance. However, upon arrival at the hotel, I was told that my reservation only covers the room — no meals included. This was shocking and ...

I booked a rental car through Booking.com for use in Lesbos (Midilli) from July 20 to July 22, under reservation number 650384989. When I arrived at the rental location to pick up the car, they required a deposit via credit card. However, my Troy card was not accepted for the transaction. This was u...

I booked two rooms at Essenwood House in Durban, South Africa, for three nights through Booking.com. Upon arrival, I was shocked to find that the property looked nothing like the photos advertised on the website. From the main gate to the rooms, everything was filthy and unacceptable. Inside the ro...

I had one of the worst travel experiences ever thanks to Booking.com. I reserved a hotel room in Tokyo through their platform, but when I arrived, I couldn't reach the host and was denied check-in entirely. After contacting Booking.com support, they managed to reach the property owner, who sent an e...

Booking.com is failing to uphold its price match guarantee, despite my providing all required screenshots that show a lower price. Customer Service is a joke; they do not even bother to respond to messages in five days. They are most probably manipulating the market and deceiving customers with no s...

I booked a one-night stay in Alberobello through Booking.com, and on July 10, I was charged twice for the same reservation. Since that day, I’ve been sending messages and calling customer service with no success. Despite repeated attempts, I have not been able to reach a single real person who can h...

While I was in Tokyo, I booked a hotel through Booking.com for my next stop in Osaka. However, the system glitched during the booking process and kicked us off the page. When we checked our card afterward, we noticed we had been charged twice for the same reservation. Booking.com sent us an automat...

I had made a hotel reservation on Booking.com for a September vacation under reservation number 6183468188. Due to a change in plans, I used the free cancellation option provided by the platform and received confirmation that the cancellation was successful. However, despite this confirmation, I was...

I made a reservation through Booking.com for a property in Sofia, but I was not provided with clear or sufficient information about the exact location or how to access the rental. As a result, I could not find the property on the day of check-in and was ultimately unable to stay there. Despite not ...

I booked a stay in Rhodes, Greece through Booking.com for July 14–17, 2025. At the time of reservation, I specifically chose an option that stated all taxes and fees were included in the price. Trusting the platform, I completed the full payment, assuming there would be no surprise charges later on....

I booked a hotel in Edinburgh through Booking.com for July 21–24, 2025, under reservation number 5608****28. I made the reservation back in June for £678, including breakfast. However, on July 8, I noticed that the exact same room — again with breakfast included — dropped to £628. Naturally, I submi...

I booked two flight tickets through Booking.com for myself and another traveler using the same credit card. Strangely, one of the tickets was confirmed without issue, while the other was suddenly canceled, leaving us in a difficult and stressful situation. When I contacted Booking.com about it, the...

On July 17, 2025, I tried to book a vacation in Greece through Booking.com. The system charged my card immediately, and the amount appears as a pending transaction on my account. However, no reservation was ever created. I received no confirmation, no booking number — nothing. I checked my Booking....

I booked a hotel through Booking.com, and the listing clearly stated that the city tax would be €18. However, when I arrived at the hotel, they demanded €27 — a full €9 more than what Booking.com had communicated at the time of booking. The hotel staff told me this was Booking.com’s mistake and tha...

I've made numerous reservations through Booking.com over the past five years. Unfortunately, my son fell ill one day before our last Milan holiday, and we couldn't go. Despite having a medical report in hand, we haven't received a refund for any of our expenses, including the hotel fee, hotel and ci...

I’ve been using Booking.com for nearly five years, making numerous reservations through their platform without any major problems — until now. My most recent experience left me extremely disappointed and frustrated. I had booked a hotel in Milan, but unfortunately, one day before our trip, my child ...

We made a hotel reservation in Greece through Booking.com, and everything seemed fine — until we suddenly received a "your card has been declined" message. The problem is, there was absolutely nothing wrong with our card. Both the bank and credit card provider confirmed that the card was fully funct...

I booked a rental car through Booking.com with Sixt and purchased the full protection package offered during the reservation process. I assumed everything was covered — until I arrived at the Sixt counter to pick up the car. To my surprise, the Sixt representative told me that the full protection I...