I have serious concerns about the reliability of some properties listed on Booking.com. Certain hosts rent out their homes through the platform but then refuse to provide access to the property after the booking is confirmed and payment is made. This is completely unacceptable and should not be allowed under any circumstances.
When travelers make a reservation, they trust both the platform and the property owner to honor the agreement. However, when a host denies entry after confirming the booking, it leaves guests stranded and vulnerable, often in unfamiliar cities or even foreign countries. In my opinion, Booking.com is continuing to work with some hosts or businesses that are not trustworthy, which puts customers at serious risk.
I expect Booking.com to take responsibility for vetting the properties on their platform, remove unreliable hosts, and ensure that guests are never left without accommodation after making a confirmed booking.
I deeply regret using Booking.com for the first time. If I had relied on their service for an international trip, I would have been stranded without accommodation. I received a confirmation code for my reservation, but the host never responded. Later, I found the same property listed on Airbnb, and...
I booked accommodation in Jakarta, Indonesia, through Booking.com and completed the online payment. However, I could not get in touch with the host despite repeated attempts. After further research, I discovered that this is a common scam tactic in Indonesia. I immediately requested a refund, but B...
I reserved a room in Thessaloniki through Booking.com, completed the payment in advance, and expected a stay that matched the photos and description. But when I arrived, I was shocked. The room reeked of a terrible odor, and the door was so flimsy it could be pushed open with a shoulder—absolutely n...
I am absolutely furious with Booking.com! As someone who constantly makes reservations through your platform, I was shocked to receive a message from the "hotel" threatening to cancel my reservation if I didn't pay within 6 hours. Even after I made the payment, your system still showed that payment ...
For the past two months, I’ve been trying to access the Booking.com system for a hotel I recently took over, but I still haven’t been able to use the platform properly. Logging in and navigating the system is a nightmare, and I can’t figure out how anything works because the interface is confusing a...
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