Booking Canceled My Mema Resort Tiran Reservation Despite Valid Card, No Support Given

I had booked 3 rooms at Mema Resort Tiran through Booking.com for my family trip scheduled on June 26, 2025. About 10–15 days prior, the hotel canceled all of my reservations claiming my credit card was “invalid.” However, that same card worked perfectly for a booking I made on Airbnb for the exact same travel dates—so there was absolutely nothing wrong with my card or bank.

The original Booking.com reservation was payable at the property, and no pre-authorization or charge had been made. The hotel also sent me a direct email, not even a platform-based cancellation notice. I reached out to Booking.com multiple times through email and in-app messages to explain the situation and provide proof—but I never received a single response.

This last-minute cancellation left my entire family stranded. We were forced to find alternative accommodation urgently and paid a significantly higher price. The financial and emotional stress caused by this avoidable cancellation was unacceptable.

I demand an official explanation for why my reservation was canceled despite having a valid card. I also expect Booking.com to take disciplinary action against the hotel for false cancellation and lack of communication, and provide an appropriate compensation or apology for this inconvenience.