I Paid for a Booking Stay in Midilli But Was Denied Room and Still No Refund

I booked and fully paid for a stay in Midilli via Booking.com for the dates May 17–19, 2025. When we arrived at the hotel at the official check-in time of 3:00 PM, we were told the room had already been given to another couple who had only made a reservation—but hadn’t paid yet.

Despite the fact that I had already paid in full through Booking.com, we were left without a room. Neither the hotel nor Booking.com issued an immediate refund. Instead, they asked me to book a different hotel and promised to reimburse the cost once I submitted the invoice. I followed all instructions—they were both Booking.com reservations paid by credit card—but here I am, still waiting for my money over 2.5 months later.

I've contacted customer service multiple times, repeated my story endlessly, and submitted all required documents. Yet, I’ve received no resolution, no payment, and barely any support. This delay is unacceptable.

I now demand the full refund for both the original stay and the alternative booking. Booking.com must take responsibility for this overbooking issue and process the reimbursement without further excuses or delays.