I bought two tickets through Viagogo for a concert in Barranquilla, Colombia, scheduled for 8 August 2026. On the purcha...se screen, the total price shown for the two tickets was 405,148 (local currency), and based on that amount I confirmed the order. However, when the payment was processed, 1,227,20
I purchased 2 tickets for the Özcan Deniz event to be held on 17 June at Ankara Altındağ Cermoderm via Viagogo, for a to...tal of approximately ₺18,000. I trusted the site and completed my purchase, but I later found out that the event had actually been cancelled long before that date. One day before t
I purchased three tickets through Viagogo for Peggy Gou's concert that was scheduled to take place on August 2, 2025, at... Park Orman in Istanbul. I paid for the tickets with my credit card in two separate transactions. The first purchase was $135.79 for one ticket, and the second purchase was $272.62
I purchased tickets through Viagogo for the Rosalía LUX Tour in Santiago, Chile, on 29 July. During the purchase process... and in the confirmation email, Viagogo indicated that I would be charged 584 bolivianos for my order. However, when the payment went through, my bank statement showed that 860.88
I purchased Anne Frank Museum and House Tour tickets for Amsterdam through Viagogo for May 27 at 3:00 p.m., using the em...ail address maryeo****@gmail.com. Despite paying for the tickets, they did not arrive in time for download, and as a result, we were unable to access the tickets at all. Because th
I purchased six tickets via Viagogo on 3 February for the India vs Pakistan T20 World Cup cricket match to be held on 15... February at the Premadasa Stadium in Colombo, Sri Lanka, and I paid a total of Rs. 199,053. Despite this significant amount and the importance of the match, my tickets have still
For the Tarkan concert on January 16, I sold three tickets through Viagogo. At the time of sale, I was informed that the... payment would be made to me no later than January 24. On January 22, I received an email from Viagogo stating that there was an issue with my payment details, and I updated my pay
I sold my ticket for the Ajax – Galatasaray match through Viagogo. For this transaction, sale number 628355479, my €400 ...payment has not been made to me since November 13, 2025. Even though I provided my IBAN details as the payment method, no funds have been deposited into my account. During this ti
On February 6, 2026, at 7:44 PM, a charge in the amount of $336.37 USD was made to my Ziraat Bank credit card ending in ...2885 by a company listed as “Viagogo Event Tickets.” This transaction was made entirely without my knowledge, approval, or consent, and I have no connection whatsoever to this char
I purchased two tickets through Viagogo for a concert in Istanbul on February 3. Due to a funeral in our family, we were... unable to attend the concert, so I wanted to relist the tickets for sale at the same price. However, even though I have listed them for sale three times since 5:00 PM today, the s
I bought tickets months in advance through Viagogo for the January 27 Tarkan concert. I paid $571 USD for two floor tick...ets. The platform stated that ticket delivery would take place at 6:00 PM on the day of the event. When the tickets were not delivered, I started chatting with live support. They t
I am submitting this as a formal complaint regarding Sale No. 634613821 for Harry Styles at Johan Cruijff Arena (Amsterd...am Arena), Amsterdam, Netherlands, sold on 28 January 2026 via Viagogo. After completing the sale, I discovered that your platform does not accept Georgian IBANs, which makes payou
I am filing this complaint regarding Viagogo’s failure to process payment for a ticket sale that has been fully complete...d and confirmed on your platform. I sold two tickets for the event “Boiler Room Türkiye – Day 2” through Viagogo (Sale ID: 557599619) for a total amount of 7,200 TRY. The original
On October 27, we purchased 2 tickets on Viagogo for a Nikos Vertis concert scheduled in Istanbul on November 27, and we... paid about $253 in total. Only one day before the concert, we were notified by a message from Viagogo that the event would not take place. Although the concert was canceled, we
I purchased tickets for the André Rieu concert on 13 December through Viagogo, and a few days ago I received an email sa...ying that I could download my tickets. However, for the last two days I have not been able to access the Viagogo website at all, so I cannot log in or download my tickets. The conc
I purchased tickets through Viagogo for the André Rieu concert taking place... in Maastricht, Netherlands on December 13, 2025, paying a total of €325.36
On November 19, I purchased tickets through the Viagogo website for Tarkan’s January 23 concert, paying a total of $378.... The payment was successfully processed, and my order was confirmed under number 629489188. However, I have not received the tickets by email, nor can I currently access the Viagog
I listed my ticket on Viagogo for the Fenerbahçe – Galatasaray match held at Chobani Stadium, located in the Fenerium Up...per G block. On November 18, I received a notification that the ticket had been sold. I then uploaded the ticket to the system, and the buyer approved it. A few days before the ma
I purchased a ticket through Viagogo for the T**** Ç**** show scheduled to take place at the Kocaeli Congress Center on ...December 14, 2025. I completed the transaction under the name A*** K****** on October 15, 2025, paying a total of $293 by credit card. However, I am currently unable to access the
I purchased two tickets through Viagogo for the Tarkan concert scheduled for January 31, 2016. I paid a total of $2,626 ...by credit card. Just one minute after completing the purchase, I realized that I had bought the tickets by mistake, so I immediately requested a cancellation and refund through the
I am writing regarding my purchase on Viagogo for the David Bisbal concert in Sevilla on 22.11.2025. On 31.05.2025, I bo...ught tickets through your platform for a total of €502, choosing more expensive seats. However, I received cheaper tickets in the wrong seats compared with what I paid for and expe
I purchased a ticket through Viagogo for the Yıldız Tilbe concert scheduled to take place on July 18, 2025, at Bodrum An...tique Theater. The event was canceled because the government banned all such events, meaning the cancellation had nothing to do with me. Despite this, I still have not received a r
On November 19, 2025, at 11:00 a.m., I made a purchase through the Viagogo website for a Tarkan concert. I completed a p...ayment of $1,945 under transaction number 629489766. A few hours after the payment, my ticket was canceled by the system, but even though 9 days have passed, no refund has been iss
On November 24, 2025, at around 7:00 p.m., I purchased a concert ticket through Viagogo for the K**** A*** performance a...t Ankara Congressium. The total amount I paid was $107, and my order number is 629893550. However, despite the time that has passed, I still have not received my tickets in any for
Viagogo is a global online ticket marketplace founded in 2006 by Eric Baker. The platform allows users to buy and sell tickets for concerts, sporting events, theater performances, festivals, and other live entertainment events. Operating in dozens of countries, Viagogo serves as a secondary ticket marketplace where ticket prices are determined by individual sellers rather than event organizers.
Customer Support: Viagogo provides support through its Help Center, live chat, email, and phone support channels.
Customer Support Email: [email protected]
Customer Support Phone: +1-877-263-2410
Viagogo operates in the online ticket resale and event marketplace industry. The platform connects ticket buyers and sellers for a wide range of live events and generates revenue through transaction and service fees.
User sentiment toward Viagogo is mixed to negative. While many customers successfully obtain tickets to sold-out events, complaints frequently focus on high fees, ticket pricing, refunds, ticket validity concerns, and customer support responsiveness.
If you’ve experienced issues with Viagogo, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.
