Viagogo

I am filing this complaint regarding Viagogo’s failure to process payment for a ticket sale that has been fully completed and confirmed on your platform. I sold two tickets for the event “Boiler Room Türkiye – Day 2” through Viagogo (Sale ID: 557599619) for a total amount of 7,200 TRY. The original ...

On October 27, we purchased 2 tickets on Viagogo for a Nikos Vertis concert scheduled in Istanbul on November 27, and we paid about $253 in total. Only one day before the concert, we were notified by a message from Viagogo that the event would not take place. Although the concert was canceled, we ...

I purchased tickets for the André Rieu concert on 13 December through Viagogo, and a few days ago I received an email saying that I could download my tickets. However, for the last two days I have not been able to access the Viagogo website at all, so I cannot log in or download my tickets. The conc...

On November 19, I purchased tickets through the Viagogo website for Tarkan’s January 23 concert, paying a total of $378. The payment was successfully processed, and my order was confirmed under number 629489188. However, I have not received the tickets by email, nor can I currently access the Viagog...

I listed my ticket on Viagogo for the Fenerbahçe – Galatasaray match held at Chobani Stadium, located in the Fenerium Upper G block. On November 18, I received a notification that the ticket had been sold. I then uploaded the ticket to the system, and the buyer approved it. A few days before the ma...

I purchased a ticket through Viagogo for the T**** Ç**** show scheduled to take place at the Kocaeli Congress Center on December 14, 2025. I completed the transaction under the name A*** K****** on October 15, 2025, paying a total of $293 by credit card. However, I am currently unable to access the...

I purchased two tickets through Viagogo for the Tarkan concert scheduled for January 31, 2016. I paid a total of $2,626 by credit card. Just one minute after completing the purchase, I realized that I had bought the tickets by mistake, so I immediately requested a cancellation and refund through the...

I am writing regarding my purchase on Viagogo for the David Bisbal concert in Sevilla on 22.11.2025. On 31.05.2025, I bought tickets through your platform for a total of €502, choosing more expensive seats. However, I received cheaper tickets in the wrong seats compared with what I paid for and expe...

I purchased a ticket through Viagogo for the Yıldız Tilbe concert scheduled to take place on July 18, 2025, at Bodrum Antique Theater. The event was canceled because the government banned all such events, meaning the cancellation had nothing to do with me. Despite this, I still have not received a r...

On November 19, 2025, at 11:00 a.m., I made a purchase through the Viagogo website for a Tarkan concert. I completed a payment of $1,945 under transaction number 629489766. A few hours after the payment, my ticket was canceled by the system, but even though 9 days have passed, no refund has been iss...

On November 24, 2025, at around 7:00 p.m., I purchased a concert ticket through Viagogo for the K**** A*** performance at Ankara Congressium. The total amount I paid was $107, and my order number is 629893550. However, despite the time that has passed, I still have not received my tickets in any for...

On October 25, I purchased a ticket for the Göksel concert through Viagogo (Order No: 627240741). I made the purchase about two weeks before the concert using my bank card, and I paid a significantly higher price than the regular ticket cost. In the Viagogo system, my order status constantly showed...

I would like to describe an unfortunate situation that occurred when I attended a UEFA Champions League football match using a ticket purchased from Viagogo for €160.30 (Order ID: 626920035). When I tried to enter the stadium through the turnstiles, I was unable to pass through any of the five gates...

On October 14, 2025, I bought a ₺4,900 ticket from Viagogo to attend the Fenerbahçe vs. Bayern Munich match at Ülker Stadium on October 16, 2025. The ticket was supposed to be for the East Stand, Block 113, but when I received my QR code, it showed Block 109 — a completely different and worse locati...

On September 16, 2025, I purchased a ticket for the Galatasaray–Bodo Glimt match through Viagogo for €270, paying by credit card. However, since I could no longer attend the game, I decided to resell the ticket through Viagogo, as the platform explicitly allows during the purchase process. Even tho...

On October 7, 2025, I purchased a ticket for the Robbie Williams concert in Istanbul through Viagogo, paying a total of ₺21,174.71 (Order No: 624873762). However, the concert was canceled, and I still haven’t received a refund for my ticket. What makes the situation worse is that Viagogo only provi...

On July 15, 2025, I bought a digital ticket from Viagogo for the Imagine Dragons concert (Order No: 54 9****49**), paying 3,128 DKK (₺20,250.66). Everything seemed fine until the day of the concert — but the QR code for my ticket never arrived, meaning I couldn’t get into the venue at all. I tried ...

I purchased a ticket for C Y*****’s stand-up show titled cmxxıv through the Viagogo website, paying a total of ₺42,238.43 (Order No: 62646638). Immediately after completing the purchase — on the same day — I requested a cancellation and refund. However, when I contacted Viagogo customer service, the...

I purchased a ticket for the M***** O**** DJ event held on September 24 through Viagogo. In August, I listed and sold that same ticket on the Viagogo platform. However, even after two months, I still haven’t received the ₺5,000 payment for the sale. The reference code for my transaction is 622424373...

On October 4, 2025, I purchased three tickets for the Galatasaray–Beşiktaş match through Viagogo (Order No: 624808583, registered email: s******@hotmail.com). I paid a total of ₺75,000 for these tickets. However, only one of the tickets could be used — the other two were not delivered due to a Passo...

On September 28, I purchased two electronic tickets for the Casimo and the Hot Coals concert through Viagogo. During the purchase process, the total ticket price was shown as ₺975, and there was no option to buy just one ticket. However, after completing the payment, I realized that approximately ₺2...

On 23.09.2025, at around 22:45, a purchase of ₺10,067.84 was made through Viagogo using my Enpara credit card without my knowledge or consent. I have never shared my card details with anyone, yet this transaction was carried out entirely without my involvement. As soon as I noticed, I contacted my b...

On August 9, I purchased a ticket through Viagogo for Blackpink’s concert in Barcelona, paying ₺10,000. However, even just one hour before the concert started, my ticket had still not been delivered. While waiting in front of the venue with great excitement and preparation, I was unable to enter bec...