LG 65UT91006LA TV Keeps Restarting - Memory Error Since Purchase

January 8 2:58 PM64

I purchased an LG 65UT91006LA television about 5–6 months ago and from the first day it has been constantly turning itself off and on. The TV frequently gives a warning saying that it is being shut down to free up memory because there is not enough memory, then it turns off and back on. Sometimes it can do this 10 times within a single minute. This situation has become extremely disturbing, as it now happens every day and at all hours, and today it has started to occur even more often. I contacted LG support about this issue and was told that it was not a malfunction but a software problem, and that it would be fixed with an upcoming update. About 1.5–2 months later an update arrived, but the problem was not resolved and in fact became even worse. After another 1–2 months I contacted LG again in writing, and they repeated that it was a software issue and would be fixed with an update, but they did not provide a clear date or guarantee as to when this would actually be resolved. Meanwhile, the television continues to turn itself off and on so frequently that it has become unusable and we have no tolerance left for this problem. I request that LG urgently resolve this problem in a permanent way if they are able to do so in the very short term. If they cannot provide a clear and definite solution time, I demand an urgent replacement of my LG 65UT91006LA television, as I do not want to continue using a product that has been defective in this way since the day of purchase.

Comments

Similar Complaints

1

LG TV Remote Malfunction & Auto-Power Issue - Seeking Warranty Support

February 22, 2024 10:30 AM42

After 10 years of using a Samsung TV, we decided on an LG for our new TV, but we are regretting this decision. It has on...

1

LG 65c8pla OLED TV Keeps Turning Off

February 2, 2024 11:33 AM87

I purchased the LG 65c8pla OLED TV in 2020, and it suddenly shut down on its own, refusing to turn back on. The service ...

LG 65c8pla OLED TV Keeps Turning Off

LG TV Shows Service Errors & Won’t Work Properly

March 7, 2025 7:23 PM56

I purchased an LG TV weeks ago, but I still can’t properly use its features. No matter what I try to access, I keep gett...