I made a fully paid reservation through Booking.com for a property that doesn’t even exist. When my check-in time arrived, we showed up with our luggage at the listed address—only to find no such hotel or apartment there at all. We were left stranded, stressed, and with no place to stay, all because Booking.com published a fake listing on their platform.
After contacting their support team, they initially claimed they would cover the price difference for the new hotel we had to book on short notice. They asked us to submit supporting documents, which we did immediately. But it's been weeks, and nobody has gotten back to us. Every time we follow up, we’re met with silence or vague promises.
We were forced to pay more for another hotel, and our vacation was completely ruined. I demand an urgent response, full reimbursement of the extra cost, and compensation for the emotional stress and wasted time Booking.com caused us by allowing fraudulent listings on their platform.
I made a hotel reservation in the United States through Booking.com, but when I arrived at the property, the staff informed me that there was no room available. I was shocked—how can Booking.com list and sell a room that doesn’t even exist? It was around 3 a.m., and we were left stranded with nowhe...
I am absolutely furious with Booking.com! We made an international hotel reservation and paid for it through your mobile app. But when we arrived at the supposed hotel on the scheduled date, the receptionist told us it wasn't a hotel at all, but an apartment building, and we needed to contact the ap...
I had one of the worst travel experiences ever thanks to Booking.com. I reserved a hotel room in Tokyo through their platform, but when I arrived, I couldn't reach the host and was denied check-in entirely. After contacting Booking.com support, they managed to reach the property owner, who sent an e...
I am absolutely furious with Booking.com! This hotel, working in conjunction with Booking, completely scammed us. We were left high and dry, and we documented everything. I submitted all our evidence to customer service, but absolutely no one has bothered to help us! It's clear that Booking.com comp...
I made a hotel reservation in Athens through Booking.com, only to discover upon arrival that the hotel did not even exist. The address led us to a nonexistent location, leaving us stranded late at night in a foreign city with our luggage in hand. This was a terrifying and deeply frustrating experien...
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