Bershka no support

I purchased two products from the Bershka online store and returned them because the sizes were too large. I sent the items back on January 27 and January 30, with return numbers 6001435086 and 6001495569. The total amount I paid was $49, with each product costing $25, and the payment was made by cr...

Even though I canceled my order through the Bershka app on January 1, my refund has still not been processed. The amount for my order number 403*008 was charged to my card, but no refund has been credited back to my card after the cancellation. I contacted Bershka through their WhatsApp support lin...

On December 12, 2025, I purchased a black quilted men’s jacket (product code: 6773/777/800) from Bershka’s official website. I paid $50 in three installments using my credit card. My order was processed to be shipped via UPS Turkey, and the delivery window was stated as December 17–19, 2025. However...

I placed order number 30339620566 with Bershka, and even though four days have passed, the order status still shows “Preparing”, and the item has not even been shipped yet. Because I urgently need this product, this delay is causing me serious inconvenience. After experiencing this delay, I contact...

On December 1, 2025, I placed an order on Trendyol for a Bershka sheer shiny mini dress. My order number is 10748061484. Even after 16 days, the product has still not been shipped, and the system keeps showing vague and delaying messages like “will be shipped as soon as possible.” I specifically pu...

On November 29, I ordered a puffer jacket from Bershka’s official website. When I later wanted to return the item, I was provided with a return barcode, but I was informed that I could not complete the return on December 16 because the barcode had expired. I then requested a new return barcode, but ...

On December 13, 2025, at 11:31 PM, my Akbank card was cloned, and an online purchase totaling $323 was made on the Bershka website without my knowledge or consent. Although this transaction did not belong to me, it was attempted four times in a row and eventually went through, which raises serious c...

I placed an order with Bershka (Order No: 40244512461) for a pair of wide-ankle heeled boots in reddish brown, choosing the home delivery with express shipping option. I paid a total of $121, including the extra fee for fast delivery. I placed the order on Sunday, and by Tuesday, I received a notifi...

I canceled my Bershka order before the product was even delivered, yet my refund still hasn’t been processed. I’ve been trying to contact customer service, but it’s completely impossible to reach anyone. The support line either doesn’t connect or keeps me waiting without a response. It’s unacceptab...

On September 20, 2025, I placed an order for two items through the Bershka mobile app, with a total value of $122 (product codes: 9007/668700 and 1602/664/040). My order number is 40315300622. The delivery address was listed as Kocaeli, and the products were supposed to be delivered no later than Se...

On July 7th, 2025, I placed an order via bershka.com, requesting in-store delivery to Istanbul Emaar AVM Bershka. According to the tracking information, the package was handed over to Kargoist and reached the Kadıköy branch on July 8th, 2025. However, the status remained unchanged for weeks, with no...

I ordered a pair of shoes from Bershka's online app and, due to urgency, chose the same-day delivery option and paid extra. The shoes were delivered that day, but my order was automatically refunded today. I specifically ordered online because the shoes were unavailable in stores, and now I’ve been ...

On March 23, 2025, I placed an order through the Bershka website with Order No: 40296288882. My order was split into two separate shipments in the system. Although Shipment 2/2 (Tracking No: 920346490) was delivered to me, Shipment 1/2 (Tracking No: 920346492) has still not been delivered. Today is ...

Bershka hasn't given my order to cargo yet and it's been about a week! I understand there was a special day of my country but except that, they had 4 days to give cargo. I even contacted customer service to ask for an update, but they just gave generic responses with no real explanation. Bershka nev...

I waited for three weeks for my order, which was marked as "being prepared." I reached out multiple times to Bershka, seeking an update, but unfortunately, I never got a clear response. After all that waiting and effort, I checked the status only to discover that my order had been canceled without a...

I deeply regret purchasing from Bershka. I bought a pair of pants from the Ankara/Kentpark store, and in a short time, the side pockets tore, and the front areas became pilled and deformed. When I returned to the store to address the issue, they dismissed me, claiming it was "user error" and offered...

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I placed an order for 9 items through the Bershka mobile app on January 14, 2025. The estimated delivery date was between January 15 and January 27, yet my order has been stuck in the “preparing in warehouse” status ever since. I made a large purchase, and I do not want to be left without my items....

I purchased an electronic gift card from Bershka on 02/01/2025 with order number 40283855196, but despite the charge being processed on my credit card, the gift card has not been delivered. I contacted their WhatsApp support, and they assured me the issue would be resolved, but nothing has been done...

I deeply regret purchasing a coat from Bershka. Within less than a month, the coat changed color twice. Initially, I thought the issue was caused by my bag and contacted the Mall of Istanbul branch. However, they dismissed my concerns, saying there was nothing they could do. After much effort, I man...

I bought a coat from the mall, but they said they would deliver it to my home. I agreed and waited for the delivery. Three days later, Bershka sent me an email saying, "Your order has been delivered." However, I never received it—it hasn’t been delivered. I double-checked with my neighbors and build...

Dear Bershka Customer Service Team, I placed an order (order number: 40192608991) consisting of 8 items through the Bershka online app during the Black Friday sales on November 28, 2024. The package was delivered to my address on December 5, 2024. However, upon opening the package, I noticed that 2 ...

I placed an order for a coat from Bershka's online store, and they promised delivery between November 21-25. Unfortunately, Hepsijet’s tracking system indicated that the package was delayed in transit to Bursa for several days with no updates provided. In the end, I discovered that my package had go...