I am writing regarding a serious problem with the return process for my Bershka order number 40282874207. Through the B...ershka mobile application, I previously generated a return shipping code for my order. The application clearly stated that I could return the product until June 8, which led me to
I am writing regarding my Bershka online order, number 40285127581, placed on June 2, 2026. Although two days have alre...ady passed since I placed the order, it has still not been shipped. The order status continues to show only "preparing" with no further progress or indication that the package has
I am writing regarding my Bershka online order, number 40362428954, which has still not been delivered despite the promi...sed delivery date having passed. I placed this order on May 8 through the Bershka website. According to the information provided during the purchase process, the expected delivery
I purchased two products from the Bershka online store and returned them because the sizes were too large. I sent the it...ems back on January 27 and January 30, with return numbers 6001435086 and 6001495569. The total amount I paid was $49, with each product costing $25, and the payment was made by cr
Even though I canceled my order through the Bershka app on January 1, my refund has still not been processed. The amount... for my order number 403*008 was charged to my card, but no refund has been credited back to my card after the cancellation. I contacted Bershka through their WhatsApp support lin
On December 12, 2025, I purchased a black quilted men’s jacket (product code: 6773/777/800) from Bershka’s official webs...ite. I paid $50 in three installments using my credit card. My order was processed to be shipped via UPS Turkey, and the delivery window was stated as December 17–19, 2025. However
I ordered one leather jacket via the Bershka mobile application on 07.11.20...25. My order number is 40338915902 and my delivery address is Balıkesir Ban
I placed order number 30339620566 with Bershka, and even though four days have passed, the order status still shows “Pre...paring”, and the item has not even been shipped yet. Because I urgently need this product, this delay is causing me serious inconvenience. After experiencing this delay, I contact
On December 1, 2025, I placed an order on Trendyol for a Bershka sheer shiny mini dress. My order number is 10748061484.... Even after 16 days, the product has still not been shipped, and the system keeps showing vague and delaying messages like “will be shipped as soon as possible.” I specifically pu
On November 29, I ordered a puffer jacket from Bershka’s official website. When I later wanted to return the item, I was... provided with a return barcode, but I was informed that I could not complete the return on December 16 because the barcode had expired. I then requested a new return barcode, but
On December 13, 2025, at 11:31 PM, my Akbank card was cloned, and an online purchase totaling $323 was made on the Bersh...ka website without my knowledge or consent. Although this transaction did not belong to me, it was attempted four times in a row and eventually went through, which raises serious c
"Thanks"
I placed an order with Bershka (Order No: 40244512461) for a pair of wide-ankle heeled boots in reddish brown, choosing ...the home delivery with express shipping option. I paid a total of $121, including the extra fee for fast delivery. I placed the order on Sunday, and by Tuesday, I received a notifi
I canceled my Bershka order before the product was even delivered, yet my refund still hasn’t been processed. I’ve been ...trying to contact customer service, but it’s completely impossible to reach anyone. The support line either doesn’t connect or keeps me waiting without a response. It’s unacceptab
On September 20, 2025, I placed an order for two items through the Bershka mobile app, with a total value of $122 (produ...ct codes: 9007/668700 and 1602/664/040). My order number is 40315300622. The delivery address was listed as Kocaeli, and the products were supposed to be delivered no later than Se
On July 7th, 2025, I placed an order via bershka.com, requesting in-store delivery to Istanbul Emaar AVM Bershka. Accord...ing to the tracking information, the package was handed over to Kargoist and reached the Kadıköy branch on July 8th, 2025. However, the status remained unchanged for weeks, with no
I ordered a pair of shoes from Bershka's online app and, due to urgency, chose the same-day delivery option and paid ext...ra. The shoes were delivered that day, but my order was automatically refunded today. I specifically ordered online because the shoes were unavailable in stores, and now I’ve been
On March 23, 2025, I placed an order through the Bershka website with Order No: 40296288882. My order was split into two... separate shipments in the system. Although Shipment 2/2 (Tracking No: 920346490) was delivered to me, Shipment 1/2 (Tracking No: 920346492) has still not been delivered. Today is
Bershka hasn't given my order to cargo yet and it's been about a week! I understand there was a special day of my countr...y but except that, they had 4 days to give cargo. I even contacted customer service to ask for an update, but they just gave generic responses with no real explanation. Bershka nev
I waited for three weeks for my order, which was marked as "being prepared." I reached out multiple times to Bershka, se...eking an update, but unfortunately, I never got a clear response. After all that waiting and effort, I checked the status only to discover that my order had been canceled without a
I deeply regret purchasing from Bershka. I bought a pair of pants from the Ankara/Kentpark store, and in a short time, t...he side pockets tore, and the front areas became pilled and deformed. When I returned to the store to address the issue, they dismissed me, claiming it was "user error" and offered
I placed an order for 9 items through the Bershka mobile app on January 14, 2025. The estimated delivery date was betwee...n January 15 and January 27, yet my order has been stuck in the “preparing in warehouse” status ever since. I made a large purchase, and I do not want to be left without my items.
I purchased an electronic gift card from Bershka on 02/01/2025 with order number 40283855196, but despite the charge bei...ng processed on my credit card, the gift card has not been delivered. I contacted their WhatsApp support, and they assured me the issue would be resolved, but nothing has been done
I deeply regret purchasing a coat from Bershka. Within less than a month, the coat changed color twice. Initially, I tho...ught the issue was caused by my bag and contacted the Mall of Istanbul branch. However, they dismissed my concerns, saying there was nothing they could do. After much effort, I man
