I purchased a jacket from Bershka, and after just one wash, the fabric has started to fade. How can I get a replacement?

Bershka typically allows returns or exchanges within 30 days of purchase for defective items. Log into your account on their website or app, locate your order, and start the return process. It’s essential to keep your receipt and the original packaging. Make sure to include photos of the damage when submitting your request.

If the 30-day window has passed or you encounter issues during the online return process, reach out to Bershka’s customer service team. When contacting them, explain the problem, include your order number, and attach photos of the faded fabric to help speed up the resolution.

In the event that you’re unable to get a satisfactory response from customer service, and the fading seems to be due to poor quality, consider reaching out to your bank or payment provider to dispute the transaction.

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.