Bershka delivered the wrong size for my online order, and customer service isn’t responding. What’s the best way to resolve this?

My Bershka order (No: 40227615207), which was delivered today, arrived defective. I immediately requested a return and selected the “defective item” option. However, I never received the return label email. I waited another 30 minutes, and still nothing arrived. When I called customer service, they ...

On September 24, 2025, I placed an order through Trendyol for a pair of Bershka brand boots in size 38. However, my shipment arrived late and the wrong size was delivered. The package was delivered five days later via Trendyol Express, and when I opened it, I discovered that I had received size 36 b...

On March 23, 2025, I placed an order through the Bershka website with Order No: 40296288882. My order was split into two separate shipments in the system. Although Shipment 2/2 (Tracking No: 920346490) was delivered to me, Shipment 1/2 (Tracking No: 920346492) has still not been delivered. Today is ...

I bought a coat from the mall, but they said they would deliver it to my home. I agreed and waited for the delivery. Three days later, Bershka sent me an email saying, "Your order has been delivered." However, I never received it—it hasn’t been delivered. I double-checked with my neighbors and build...

Dear Bershka Customer Service Team, I placed an order (order number: 40192608991) consisting of 8 items through the Bershka online app during the Black Friday sales on November 28, 2024. The package was delivered to my address on December 5, 2024. However, upon opening the package, I noticed that 2 ...

When my box arrived, I was surprised to see that they had sent a totally different item—a long coat in another color—after ordering a cropped jacket from Bershka. The label tag still says "cropped jacket," which further muddies matters. After spending about an hour back and forth with the chat agent...

I ordered two leather coats from the Bershka brand via Trendyol—one in size L and one in size M. Both coats were too large, so I created a return request. Since they were delivered to me in a single package, I returned them together in the same package using a single return code. However, I was info...

I recently ordered three bags online from Bershka, but only one arrived. The tracking information says all items were delivered, but two are still missing. I haven’t received any refunds or explanations, and I checked to see if it was a stock issue, but there’s no indication of that either. I contac...

I placed an order with Bershka on September 5, 2024, but for some unknown reason, my order was canceled after I had already paid for it. Despite the cancellation, I haven’t received a refund, and I’m unable to contact Bershka customer service for any updates. This is extremely frustrating, and I hav...

They didn't deliver our order. I contacted customer service, and they told me, "the delivery personnel couldn't reach you." THIS IS A VERY BIG LIE! Because my wife and babysitter are at home 24/7! I asked the customer representative which cargo company and branch, but there was no response. We are a...

My order is delivered late than the delivery date. I have been dealing with the disgrace of the cargo company for days (I filed a cargo complaint in one day for this), plus the order is delivered incompletely. From now on, I entered companies that I would never shop with. What is this, you can't eve...

Sending the wrong product is just not cool—Bershka, you got my order all twisted. They've got the right size in the system, but nope, they decide to ship something else. Why leave us hanging? Just do a simple refund, let me grab the right thing at the proper price, and don't pin your employees' mist...

I bought the Bershka brand from Trendyol on November 25 for 1790 TL per month. The next day I realized that I had chosen a small piece, I immediately bought my size again and wanted to cancel it, but I cannot cancel it because it is in the preparation phase. I can't understand this, the product that...

I ordered a day coat from Bershka on November 24, 2023, and I obtained this order through Trendyol online shopping site. When my order arrived, I felt that it was too big in size and I wanted to change it. When I connected to Trendyol customer service, they said that they did not make exchanges and ...

Three days ago, I received an update that the product I purchased from Bershka was out for delivery with Birgün cargo. However, by the end of the day, I was shocked to receive a response stating "out of region - return." Despite spending an hour on the phone over the weekend trying to reach the carg...

got a shirt as a gift but it's a size too small for me, I want to swap it for a bigger size that fits me better. But, even though I've tried really hard to get in touch with the company through different ways, they haven't responded at all.  this really has me scratching my head I mean how many ways...

I bought shoes from Bershka Turkey, but they were too big. So, I started the return process using the return code 40109013599, tried to contact them about the product or refund, but they haven't responded yet. I can't get help and it's frustrating. Is it okay to have such poor customer service? My m...

making my purchase, I encountered a major roadblock when attempting to return some items that didn't meet my expectations. Despite downloading their app and following the prescribed steps, I was shocked to find that the much-needed return button simply refused to work.  absolutely baffling how a com...

ordered something on their app on April 22, 2023, got the order number 40104699067, and my delivery came on April 25, 2023. Anyway, I had to return the stuff, so I dropped them off at Aras Kargo on April 27, 2023, the shipment got to Bershka on April 28, 2023, this is where things get tricky. I've ...

On March 5, 2023, a relative of mine bought trousers from Bershka as a gift, but the product and size I received on April 29, 2023 but they didn't show up until April 29, 2023. Later when they were delivered, I got the wrong size and when I called up the Bershka branch at Kentpark to ask about excha...

It's been about a month since I placed my order, and the website still states that "it is being prepared," how long does it take a piece to be prepared?? I attempted to get in touch with the customer care department by phone and email but have not heard back from anybody. After making several attemp...

Hello, I placed separate orders with Bershka for a sweater with the order number 40101008685 and two pairs of shorts with the order number 40184712580. I also purchased a three-piece suspender crop and a printed sleeveless top crop. When my goods finally came, the sweater I had ordered turned out to...

As an unhappy customer, I'm writing to convey my dissatisfaction with Bershka's service. I received damaged products from the firm and attempted to contact them by phone and email multiple times with no success. Bershka's customer service appears to be unresponsive, leaving me in the dark about the ...

I recently went to the Bershka Istanbul Akbatı store and bought something that had two different labels and something that didn't have a label. My husband got a better deal on the product, so he bought it and gave it to me as a gift. But the product was too big for me, so I went back to the store th...