Bershka delivered the wrong size for my online order, and customer service isn’t responding. What’s the best way to resolve this?

If Bershka sent you the wrong size for your online order and customer service won't answer, log in to your account on their website or app first. To see if you can directly ask for a return or swap, go to "Order History" and find the order. You can return items to Bershka within 30 days of buying, and they'll usually give you a free return label that you can print. Keep the original box and proof of purchase, as you will need them if the problem keeps happening.

Try getting in touch with customer service through social media sites like Instagram or X if they still don't answer your emails. To keep things from taking longer, make sure you include your order number and a clear explanation of the problem. You can also use their live chat function to talk to them faster if it's on their website.

If Bershka keeps ignoring your problem and the return window is closing, know that you're not alone. Check out Xolvie to read about problems other people have had and to share your own.