Bershka sent me a parcel today, and I was surprised to find that the security tag was still attached to the product, what is the best way to get this tag removed?

You can call their helpline to get in touch with them. It will help speed up the process if you include your order number and pictures of the item with the tag still on it. Bershka usually lets you return items for free if there are problems like this, so they might ask you to send the item back so they can take off the tag and send it again.

You could also go to a Bershka shop if one is close by. If you show them your receipt or sale confirmation, most stores will take off the tag for you. Before you do this, you should check with customer service to make sure it's okay, since each shop has its own rules.

If neither of these choices works, you could take the item to a different clothing store and explain what's going on. Be careful not to try to take off the tag yourself, as this could damage the item or sometimes set off a security dye.

These are key solutions that we can offer. If you have more, please share.