Farfetch

On November 12, 2025, I placed an order for a pair of boots through Farfetch Europa and paid 117.50 €. During shipping, I was informed that the product was held at customs, but there has been no progress since then and the item was never delivered to me. I emailed the company to get an update and f...

I experienced a problem during the return process for a pair of Golden Goose shoes (Order No: M2MSHE) that I ordered from Farfetch to my address in Spain. After the item was shipped, I requested a return because I didn’t want to deal with customs procedures. However, Farfetch informed me that I woul...

On September 19, 2025, I placed an order through Farfetch for a pair of shoes by Golden Goose and a handbag by Valentino (Order No: qdulgf). After my orders reached Istanbul, they got stuck in customs — I was asked to send notarized documents, which I did. Then a very high customs fee was calculated...

Farfetch and UPS claim that the return shipment has been waiting in customs for over 1.5 months. They only deliver packages when it suits them. They're demanding we pay more in customs fees than what we paid for the product itself. When we applied for a refund, they dragged out the process. We reque...

On July 20, 2025, I purchased On brand Cloudtilt model shoes through Farfetch. I placed my order to be delivered to my address in Istanbul/Ümraniye and paid a total of $166. The product was shipped via UPS Turkey but got held up in customs, and I was charged additional customs duties. During the ord...

On June 17, 2025, I ordered a Burberry product through Farfetch. My order number is: SFZL3P. While I was expecting to receive the product at my address in Samsun/İlkadım, the product got held up in customs and I was charged customs duties. During the ordering process, I was never informed that custo...

I purchased 2 items from Farfetch and I'm facing serious mistreatment. I bought 1 pair of shoes and 1 bag; the total was €330, with the shoes at €130 and the bag at €200. My items arrived at customs and customs demanded $1,160 in fees for these two products. I refused to accept this and wanted to re...

I bought sandals from the Farfetch website. Since the customs fees were excessive, I wanted to return them. However, the product has been stuck in customs for weeks, and when I email the site, they tell me that the sandals could be confiscated, in which case they won't be able to issue me a refund. ...

Two months ago, I ordered a bag and shoes from Farfetch, but they never arrived. The items were returned, and apparently stuck in customs, but there’s no one to contact on the other side to resolve the issue. Farfetch hasn’t refunded my money either. I don’t understand how a company can operate like...

I bought three Off-White shoes from Farfetch, but they got stuck at customs. Customs asked for extra money, so I requested a refund. Farfetch approved my refund request and said they would send me a code, but I’ve been waiting for weeks with no response. I’m currently a student in Macedonia and made...

I purchased a textile item from Farfetch.com for €165.80, including €20 shipping. However, customs fees were 5 to 6 times the product price, so I wanted to return the item without picking it up from customs. I informed Farfetch and requested a refund. After a week of effort, the return still hasn’t ...

The products I ordered from Farfetch got held up in customs. UPS informed me that they initiated return correspondence but the company hasn't responded. How can I contact Farfetch? Has anyone with knowledge about this issue been able to successfully complete the return process?

UPS negligence! My products from Farfetch are stuck in customs and I'm waiting for them to be returned. They never help at all. I corresponded with Farfetch. They say UPS isn't responding. How strange! @UPS They won't acknowledge my correspondence. I'm going to take this to court! Has anyone else ex...

I made a purchase through the Farfetch app and immediately canceled it, but my refund came back short. I want the full amount refunded. What kind of irresponsibility is this? I sent an email and they won't even respond to my email. I made a €460 purchase and I want my €460 refund.

I made a purchase through the Farfetch app on February 19, 2025, totaling €152, which included €132 for the product plus €20 shipping. The product got stuck in customs. I decided to have it returned through UPS. UPS stated they would communicate this to the site. I still haven't received any respons...

I attempted to return my Farfetch order via UPS before it even reached me due to unnecessary customs complications. However, the return process is completely stuck because Farfetch has not responded. I don’t understand how a company of this size operates with such poor customer service. They are re...

I ordered a bag from Farfetch on June 2, 2024, with order code LDD3HY, and the site stated it was being shipped from France, with an expected delivery date of July 3. It's now been over 2 months, and I still haven't received my order or any updates. I can't seem to find anyone to address this issue,...

I received notifications on 03.08 and 20.12 stating that €135 was charged to my card by Farfetch (style.com), even though I didn’t make any purchases. I’ve never experienced something like this before and was shocked to see it. I’ve since canceled my card and requested a new one. I have no idea how ...

I ordered a pair of shoes from Farfetch, but although the order shows as "delivered," nothing has arrived at my address. I've tried emailing and messaging them on Instagram, but there’s been zero response. I feel completely ignored and left without any resolution. Farfetch’s lack of communication h...

I recently signed up for Farfetch and attempted to use the WRBRE-68XQ5R discount code for new members, but it’s not applying. I’ve tried several times without success, even though there’s plenty of information online stating that new members are eligible for a discount. I’m ready to place my order,...