Bershka Return Code Expired Despite App Showing a Valid Return Period

I am writing regarding a serious problem with the return process for my Bershka order number 40282874207.

Through the Bershka mobile application, I previously generated a return shipping code for my order. The application clearly stated that I could return the product until June 8, which led me to believe that I had sufficient time to complete the return process.

I originally obtained the return shipping code on May 11. Approximately ten days later, when I went to the shipping carrier to send the package back, I was informed that the code was only valid for one week and had already expired. I was told that I would need to obtain a new return code before the shipment could be accepted.

However, when I attempted to generate a new return code through the Bershka application, I encountered another problem. The app displayed the message "Select the products you want to return," but no products appeared on the screen. Because of this system issue, I have been unable to create a new return request or obtain a replacement shipping code.

I then tried to contact customer support for assistance. Unfortunately, the WhatsApp support channel only provides automated responses and does not offer a clear solution to my problem. I also called the customer service number listed on the website and in the application, but I received an "out of service" message and was unable to reach a customer representative.

As a result, I have been left unable to return my product despite following the instructions provided by the application and acting within the stated return period. The item I am trying to return is worth ₺1,790, and I believe I have been placed at a significant disadvantage due to inconsistent information, technical issues within the application, and the lack of accessible customer support.

I respectfully request that a qualified Bershka customer service representative contact me directly by telephone as soon as possible to assist with this issue.

In addition, I request that a new return shipping code be generated specifically for order number 40282874207 so that I can complete the return process without further complications.

I also ask Bershka to review the discrepancies between the return deadline displayed in the application and the actual validity period of return shipping codes, so that other customers do not encounter the same problem.

I expect a prompt response, a new return code, and a fair resolution that allows me to complete my return within the period originally indicated by the application.