Bershka rejected my return as used even though it wasn’t, how can I dispute this?

If Bershka rejected your return claiming the item was used even though it wasn’t, first check that the item you sent met all their return conditions as stipulated in their official policy.

Items not meeting these strict criteria can be refused, but if yours clearly did meet them then it’s likely a mistake in inspection or processing.

To dispute the decision, contact Bershka customer service right away with your order number, return tracking info, and clear photos showing the item’s condition before return; request a formal review of the rejection.

If standard support channels are unresponsive, escalate by filing a complaint on Xolvie to raise awareness and pursue a resolution.