The jeans I bought from Bershka ripped after just a few wears. What’s the best way to file a complaint?

On August 30, 2025, I purchased a pair of jeans (code: smc 10001446) from the Bershka Ankamall store. Despite being worn only 2–3 times, the jeans tore without any snagging or user error. Under normal use, a product should not suffer damage this quickly. The jeans were never washed and are almost in...

Bershka did not accept the return of the coat even though it was not the customer's fault. Although I wore the product very little, it pilled excessively, and it looks bad because of the pilling. They claimed it was the customer's fault, which felt unfair considering how careful I was with it. I mad...

+1

I deeply regret purchasing from Bershka. I bought a pair of pants from the Ankara/Kentpark store, and in a short time, the side pockets tore, and the front areas became pilled and deformed. When I returned to the store to address the issue, they dismissed me, claiming it was "user error" and offered...

+1

I purchased two pairs of linen pants from Bershka, and this is the condition they’re in after less than two months. I’ve worn each pair less than ten times, yet both have torn in the exact same spot, making them unwearable. When I went to the store to ask for a replacement or refund, I was told that...

Hello; It's the most ridiculous and unnecessary brand in my life. I've been such nonsense for days. I bought 2 shoes from the Bershka brand. (received date 28.06.2024) It did not tear and the side cracked within 1 month. When we look at the customer service number on the website, it is a ridiculous ...

I purchased a pair of trousers from Bershka for around 1000 TL and tried them on in the store. Since the store's warehouse didn't have any left, I believe I might have bought a product that had been tried on by many others. When I got home and examined the product, I noticed damage caused by small s...

I went to Bershka about four months ago to buy a pair of pants for myself. Initially, I didn't think anything was wrong with them, but just recently I noticed a yellowing around the knee area. When I wore them out a few days ago, there was no problem; however, when I got home and examined them, I no...

It's only been three weeks since I finally saved enough money to buy a pair of sneakers from Bershka. As a student, saving up the money for this was a major undertaking. I liked these shoes and was anxious to wear them frequently, however, the sole has come entirely loose. It's like all my money has...

+1

As an unhappy customer, I'm writing to convey my dissatisfaction with Bershka's service. I received damaged products from the firm and attempted to contact them by phone and email multiple times with no success. Bershka's customer service appears to be unresponsive, leaving me in the dark about the ...

I am extremely disappointed with the quality of the coat I purchased from Bershka just one month ago. Despite only wearing it three times and following the care instructions, it looks like it has been worn for five years. There is excessive pilling all over the coat, as shown in the photos I have at...

+2

As the recipient of order 40095676003, I am writing to express my disappointment in the service I have received thus far. I've been waiting 4 days for the return process to be finalized, despite the fact that it was shipped on January 10 and received by your company on January 11. To put it bluntly,...