On November 29, I ordered a puffer jacket from Bershka’s official website. When I later wanted to return the item, I was provided with a return barcode, but I was informed that I could not complete the return on December 16 because the barcode had expired. I then requested a new return barcode, but no new code was assigned to me. As a result, I am unable to return the product.
I was told that the return code I received on December 5 had passed its expiration date. However, even though I placed the order on November 29, the 30-day return period had not yet expired. I contacted Bershka via their WhatsApp support line, where I was told that the 30-day return period had already ended. But when I look at the dates, I can clearly see that this information is incorrect.
I request that Bershka issue a new, valid return barcode for my order so that I can return the product without any issues and receive a refund to my card for the amount I paid.
On March 23, 2025, I placed an order through the Bershka website with Order No: 40296288882. My order was split into two separate shipments in the system. Although Shipment 2/2 (Tracking No: 920346490) was delivered to me, Shipment 1/2 (Tracking No: 920346492) has still not been delivered. Today is ...
I ordered one leather jacket via the Bershka mobile application on 07.11.2025. My order number is 40338915902 and my delivery address is Balıkesir Ban...
On November 27, 2025, I placed order number 40331352896 on the Bershka online store, purchasing a double-studded hairband, baggy fit balloon-cut pants, and a knitted sweater. I paid a total of $50, and I was initially informed by email that there would be a delay with my order. Even though my order...
I placed an order from Bershka on May 26. My order has been in the "shipped" stage for more than a month. I talked to customer service almost every day, they said they created a request. In another call, they said my cargo was lost and created a new order request. When I called again today, I learne...
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