I purchased an electronic gift card from Bershka on 02/01/2025 with order number 40283855196, but despite the charge being processed on my credit card, the gift card has not been delivered. I contacted their WhatsApp support, and they assured me the issue would be resolved, but nothing has been done. I even followed up multiple times, hoping for a resolution, but my efforts were ignored. I requested the cancellation of the gift card and a refund to my credit card, yet there has been no response. Bershka essentially took my money, and I am left without a way to directly contact them in Türkiye since their website only provides phone numbers for Spain. Calling that number would cost more than the value of the gift card itself.
On July 26, I used the Bershka website to place an order, which was given the number 40202255052, but on July 27, much to my disappointment, they canceled my order. Since then, a number of business days have passed, and I still have not been issued a refund. Their WhatsApp support is a useless bot t...
On October 7, 2025, I placed an order from Bershka’s online store for an oversized faux leather blazer (0653867760503) and two short-sleeve crewneck t-shirts. My order number is 40326481448, and I paid a total of $112. The system shows that my order was delivered on October 13, 2025, but no package ...
On March 23, 2025, I placed an order through the Bershka website with Order No: 40296288882. My order was split into two separate shipments in the system. Although Shipment 2/2 (Tracking No: 920346490) was delivered to me, Shipment 1/2 (Tracking No: 920346492) has still not been delivered. Today is ...
I placed an online order from Bershka on 30.11.2025 for 1 pair of jeans and 1 sweater, to be delivered within 14 days to Istanbul, Esenyurt. Despite the estimated delivery time having passed, my order has still not been delivered. The order number is 40255074105. When I contacted Bershka via WhatsAp...
On July 17, 2025, I initiated a return for all the items I purchased from Bershka’s online store (Order No: 40229586605), with a total refund amount of $83. However, since my credit card was canceled, I realized that the refund never reached my account. It’s been about three months, and I’m still wa...
Comments