Bershka's False Delivery – Immediate Resolution Demanded
On July 7th, 2025, I placed an order via bershka.com, requesting in-store delivery to Istanbul Emaar AVM Bershka. According to the tracking information, the package was handed over to Kargoist and reached the Kadıköy branch on July 8th, 2025. However, the status remained unchanged for weeks, with no further updates. When I visited the store, I was told the item had not been delivered, despite the tracking status. I contacted your customer service twice, yet received no explanation or assistance—only a generic delay report was filed, with no follow-up whatsoever. On July 28th, I reached out once again around 14:00–14:05, and was met with unprofessional, rude behavior from the representative, who bluntly stated, “There is nothing to be done. You must wait,” in a completely unacceptable tone. My concerns were ignored, and I was treated with disrespect. Since all calls are recorded, I strongly urge you to review the call recording for verification. The next day, I was informed via email that the order had been “collected from the store,” which is entirely false—I have not received the item. When I checked the website, it stated the item was returned, despite the fact that I never requested or authorized a return. This is a clear case of gross mismanagement and negligence. If the item was unavailable, it should not have been marked as shipped. I have now been waiting for nearly a month with no resolution, no accountability, and no communication. I demand that my order be located and delivered to the correct store immediately, without further delay. If this issue is not resolved promptly, I will be forced to escalate the matter to consumer protection authorities and share my experience on relevant public and legal platforms.
