Bershka charged customs fees for my international order, how can I solve it?

If Bershka charged customs fees for your international order, review their "Shipping & Delivery" policy, which clearly states that customers are responsible for any additional customs or import duties that apply in their destination country. These fees are not covered by Bershka and are determined by local customs authorities. If you believe these charges were unclear or unexpected during checkout, contact Bershka’s customer service through their website’s contact form.

While Bershka generally doesn't reimburse customs fees, you can request clarification or ask if there was an error. If Bershka doesn't offer a solution and you feel the charges were misrepresented, consider submitting your complaints free of charge on Xolvie.