Global Blue

I am writing regarding a tax-free refund processed through Global Blue for a purchase at Cartier in Paris. On 8 December, an amount of 949 euros was paid into my account; however, this is 119 euros less than the amount that should have been refunded. I have all the related documents and form details...

During the Tax Free refund process I completed through Global Blue at Istanbul New Airport on October 15, 2025, I was supposed to receive a refund of ₺30,510 under my application with reference number 110590.23567.5281.18659, but only ₺25,924 was deposited into my account. When I contacted customer ...

I made several purchases in Europe where all transactions were completed in Euro, and naturally, I expected my VAT refund from Global Blue to be paid back in the same currency—Euro. The refund documents clearly stated that the amount would be returned in Euro. However, when I checked my bank account...

Hello, I made a purchase on 03.07.2025 at Roy Monta in the Netherlands and had my tax-free refund processed through a nearby affiliated agency. I completed the required validation for my documents at Düsseldorf Airport. However, when I went to submit my forms, the tax-free staff at the airport refus...

On November 23, 2024, I made a purchase in Vienna and completed all the required steps for a Tax-Free refund through Global Blue. However, to this day, I have not received any refund to my account. I’ve been trying to reach Global Blue’s customer service for weeks. I’ve called every number listed on...

I still haven’t received my tax refund from Global Blue, and I’m beyond frustrated. On June 13, 2025, I made a purchase in Vienna, Austria and proceeded with the Tax-Free refund process while I was in Budapest. I completed all the necessary paperwork as instructed — I filled out the forms, signed th...

I am absolutely frustrated with how Global Blue is handling my tax refund process. I recently received an email claiming that my documents were incomplete, and now they’ve gone ahead and charged my credit card. The issue is, they don’t even specify which documents they supposedly didn’t receive. How...

I am deeply frustrated with Global Blue. On May 14, 2025, I completed all the required Tax-Free procedures at Nice Airport. I was clearly told that the refund would be issued to my credit card within a few weeks. However, it has now been well over that timeframe, and I still haven’t received a singl...

I attempted to receive my tax refund in cash at Düsseldorf Airport through Global Blue. My total refund was around €120, but after they deducted commission and service fees, the amount dropped to €83. Although I found the deductions excessive, I reluctantly agreed due to time constraints. However, ...

On June 8, 2025, I made several purchases in Spain and completed all the required steps to claim my tax-free refund through Global Blue. The mobile app shows that the refund has been “paid,” but I have yet to receive any money in my account. It's been weeks now, and the delay is unacceptable. What’...

Hello. I’m extremely disappointed with Global Blue’s handling of my tax refund. After making a purchase that was clearly invoiced in euros, my tax-free refund was calculated as €74 at Berlin Airport. However, when I checked the mobile service, it showed that the refund would be paid out in $75 USD i...

I’m extremely frustrated with how Global Blue handled my tax-free refund. During my trip abroad, I was clearly promised a tax refund of €22.12, but instead, Global Blue transferred $22.12 USD to my account. This isn’t a minor difference — due to the exchange rate, I effectively lost almost ₺10. Thi...

I completed my tax-free refund process at Hannover Airport for purchases I made abroad. At the Global Blue office, I was given a receipt stating that I would receive a refund of €50. However, when I checked my bank account, I saw that the refund was issued in USD—specifically $50.27—and converted in...

On April 17, 2025, I made a purchase totaling €510.98 and completed my Tax Free process at Berlin Brandenburg Airport. I properly filled out the Global Blue refund documents and dropped them into the designated Global Blue mailbox at the airport as instructed. Despite following every step, I still h...

I am beyond frustrated with how Global Blue has handled my tax refund request for a purchase I made at MediaMarkt in Germany. The customs stamp was successfully placed on my original tax-free document during my departure on 11.01.2025. However, since the merchant had not initially submitted the tax ...

On March 13, 2025, I purchased a phone from Media Markt in Amsterdam, Netherlands, and submitted the Tax Free form provided by the store to the Global Blue office located in İstinye Park, Istanbul. At the time, I was clearly told that the refund would be deposited to my card within four weeks. Howe...

Back in February, I made a purchase in Belgium and had my tax-free form stamped at the airport before returning home. When I arrived in Turkey, I was told that I also needed to submit the form at the Global Blue counter in Istanbul Airport. I personally handed over my form at the counter as instruct...

On March 13, 2025, I purchased a phone from MediaMarkt in Amsterdam, Netherlands, and submitted my completed tax-free form to the Global Blue office located in İstanbul İstinye Park. At that time, I was clearly told that the tax refund would be deposited to my card within 4 weeks. It’s now been nea...

I made several purchases in Greece and submitted a Tax Free refund request at the İpsala Border Gate as instructed. At the time, I was told the refund would be processed within two days. However, it has now been over a month, and I still haven’t received my refund. Not only has no money been return...

During my recent trip to Italy, I completed all the necessary steps to process my Tax Free refund through Global Blue. At the time of the transaction, it was clearly stated that I would be refunded €8.25. However, instead of receiving this amount in euros as promised, I was refunded only $8.20 USD t...

We recently made two separate purchases in Dedeağaç, Greece, and completed the Tax Free process for both through Global Blue. While the refund for the first purchase was successfully credited to my account, the second refund of €48 has still not been paid. It’s been well beyond the promised timeline...

During our trip to Belgrade, Serbia, we shopped with the expectation of receiving a tax refund, as we had all the receipts and the Global Blue app clearly displayed the eligible purchases and refund amounts. At the airport, we scanned the QR code at the tax refund kiosk, but the machine directed us ...

At the end of October 2024, we traveled to Vienna and made several purchases expecting tax refunds. Some of the refunds we received in cash at the outlet, while others were pending. However, without any prior notice or explanation, Global Blue charged my card €224.27 on January 14. I never authorize...