I purchased two products from the Bershka online store and returned them because the sizes were too large. I sent the items back on January 27 and January 30, with return numbers 6001435086 and 6001495569. The total amount I paid was $49, with each product costing $25, and the payment was made by credit card. Despite the time that has passed, my refunds have still not been processed. Because the return process has taken much longer than expected, I have tried to contact Bershka multiple times through both customer service and the WhatsApp support line. I called and reached out repeatedly every day, but I received no response and was unable to speak with anyone. Being unable to receive either my refund or any clear information about the process has become extremely distressing. I request that the refunds for both returns—6001435086 and 6001495569, totaling $49—be immediately processed back to my credit card and that I be clearly informed about the current status of my return and refund process.
On July 15, 2025, I purchased a pair of cargo Bermuda shorts through the Bershka app. Since the size did not fit, I returned the item unused and with the tag still attached. My order number for this return is 2005341413. On the same day, I returned another product and received that refund within two...
On November 27, 2025, I made a purchase from Bershka’s online store, and even though a total of $33 was charged to my credit card, the corresponding orders do not appear in the system. I can’t access these orders in my account, but when I check my credit card statement, the charge made under Bershka...
Even though I canceled my order through the Bershka app on January 1, my refund has still not been processed. The amount for my order number 403*008 was charged to my card, but no refund has been credited back to my card after the cancellation. I contacted Bershka through their WhatsApp support lin...
On November 29, I ordered two Bershka products through Trendyol under order number 10741766568. Even though nearly one month has passed, the items have still not been delivered to me. In fact, the order is still marked as “preparing” and has not even been shipped. I’m also unable to cancel the orde...
On July 26, I used the Bershka website to place an order, which was given the number 40202255052, but on July 27, much to my disappointment, they canceled my order. Since then, a number of business days have passed, and I still have not been issued a refund. Their WhatsApp support is a useless bot t...
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