Bershka’s website charged me twice for the same order, and I haven’t received a refund. What is the best way to resolve this?

If you got charged twice for an order on Bershka’s website and still haven’t seen a refund, start by checking your order history in your Bershka account. Check for any duplicate orders or problems with payments.

If you see that you've been charged twice, reach out to their customer service right away. You can do this through the contact form on their website or by sending an email. Just make sure to include your order number, proof of the double charge, and info about how you paid.

If Bershka doesn't sort out the issue or takes longer with your refund, feel free to drop us a comment to keep us in the loop.