I bought a pair of shoes from Bershka, and they started falling apart after just a month. What can I do?

You should first look at Bershka's return and exchange policy if your shoes start to fall apart after only a month. Within 30 days of buying, Bershka usually lets you return or exchange broken items. Go to your account, look for your order, and begin the return process. When you send in your request, make sure to include pictures of the damage and a clear explanation of what's wrong.

If the 30 days are up, you can get in touch with Bershka's customer service through live chat or contact number. Give them your order number, pictures of the broken shoes, and information about what went wrong.

If Bershka doesn't fix the problem, you might want to challenge the transaction with your payment provider. This is especially important if the product was broken within a short time. Keep all notes of your conversations and other paperwork in case you need to take the problem to a higher level.

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.