Bershka Order 40285127581 Still Not Shipped After Two Days

I am writing regarding my Bershka online order, number 40285127581, placed on June 2, 2026.

Although two days have already passed since I placed the order, it has still not been shipped. The order status continues to show only "preparing" with no further progress or indication that the package has been handed over for delivery.

I have been a Bershka customer for some time and have not previously experienced this level of delay or uncertainty. Unfortunately, this situation has left me feeling that service quality has declined and that customer satisfaction is no longer being given the attention it deserves.

In an effort to obtain information and speed up the process, I contacted customer support through the WhatsApp channel. However, I received only automated AI-generated responses and was never connected to a real representative who could review my case. As a result, I was unable to receive any meaningful information, explanation, or solution regarding my delayed order.

The lack of transparency and effective customer support has caused unnecessary frustration, wasted my time, and reduced my confidence in the brand.

I respectfully request that Bershka ensure that order number 40285127581 is shipped as soon as possible and that the delivery timeframe originally communicated during the purchase process is respected.

At a minimum, I expect a clear, detailed, and accurate update regarding the current status of my order, the reason for the delay, and the expected shipping date.

I also encourage Bershka to review its customer service and communication processes so that other customers do not experience similar delays and difficulties obtaining support.

I look forward to a prompt resolution and the immediate shipment of my order.