On December 1, 2025, I placed an order on Trendyol for a Bershka sheer shiny mini dress. My order number is 10748061484. Even after 16 days, the product has still not been shipped, and the system keeps showing vague and delaying messages like “will be shipped as soon as possible.”
I specifically purchased this dress for my daughter’s school Christmas dinner and celebration on the evening of December 20. With the date approaching so closely and the item still not even shipped, I am now in a seriously difficult situation. At this point, I do not want a cancellation or refund, because I no longer have the time or opportunity to find and purchase another dress.
I contacted live support through the app at least four times. Each time, they only said they had taken a note and that the product would be shipped as soon as possible, then ended the conversation. They also stated that they cannot contact the seller, yet they continue to sell products from a seller they claim they cannot reach.
I demand that the dress I ordered be shipped immediately and delivered to me before the December 20 event, and that I be provided with a clear and concrete explanation regarding the inconvenience and delay I have experienced.
On November 29, I ordered two Bershka products through Trendyol under order number 10741766568. Even though nearly one month has passed, the items have still not been delivered to me. In fact, the order is still marked as “preparing” and has not even been shipped. I’m also unable to cancel the orde...
placed an order for a Bershka jacket through Trendyol, but neither the jacket has arrived nor any action has been taken. We trust Trendyol for our orders. The product, which was supposed to be delivered today, hasn't even been dispatched yet. When I contacted Trendyol, they mentioned that if the pro...
I ordered a dress from Bershka’s online store on August 30, 2024, and it was supposedly delivered on September 2, 2024. However, I never received the package, even though the tracking system shows it as delivered. When I check the tracking via email, it still says the item is out for delivery. I’ve ...
I purchased a sweatshirt and tracksuit set from Bershka via Trendyol on 28 November, and my order number is 10736737956. Although many days have passed since the purchase, the order status still appears as “preparing,” and the products have not been shipped or delivered to me. I contacted customer s...
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