I placed an order for 9 items through the Bershka mobile app on January 14, 2025. The estimated delivery date was between January 15 and January 27, yet my order has been stuck in the “preparing in warehouse” status ever since.
I made a large purchase, and I do not want to be left without my items. There has been no update, no shipping confirmation, and no response from customer service. This delay is completely unacceptable.
Bershka needs to resolve this issue immediately and provide a clear update on my order status. I expect a prompt resolution or a full refund. My order number is 40202624677. Please fix this as soon as possible!
On September 20, 2025, I placed an order for two items through the Bershka mobile app, with a total value of $122 (product codes: 9007/668700 and 1602/664/040). My order number is 40315300622. The delivery address was listed as Kocaeli, and the products were supposed to be delivered no later than Se...
I placed an order with Bershka (order number 40262902146) online, and it has been 9 days without any progress. My order is still showing as "preparing," and it hasn’t even been shipped yet. I’m extremely disappointed with how slow the process is for such a large company. This kind of delay makes me ...
I placed an order on Monday, March 6th and the app stated that the order would be delivered by Friday, March 10th at the latest. My order was shipped on Thursday, March 9th, but today is Tuesday, March 14th and my order still hasn't arrived. How can there be such a significant delay? I have been in ...
I placed an order with Bershka on October 11, 2024, which was set to be delivered to the store by October 16. However, it still hasn’t been delivered and only shows as "in preparation." When I contacted customer service through WhatsApp, they said they would forward my complaint to the relevant depa...
On September 10, 2024, I placed an order for a pair of boots from Bershka’s online store (Order No: 40239015033). The estimated delivery date was September 17, 2024, but as of today, September 19, 2024, the order status still shows “processing” and there is no shipping activity. I successfully comp...
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