About three weeks ago, I purchased a boxy fit sweater from Bershka for ₺1,179. However, the product that was sent to me is completely different from the one I ordered in terms of size, color, sex, fit and overall design, so it does not match the product I chose on the website. Last Friday, I contacted Bershka customer service about this issue. At first, they told me that they are a universal brand and that of course they would refund my money, but they did not process any refund. I initially wanted to exchange the wrong item for the correct sweater, but they said that this was not possible. After that, I clearly requested a refund, yet I still have not received my money back. They also informed me that they would only refund the product price and not the delivery fee, even though I received an item that was not what I ordered. I request that Bershka urgently refund the full amount I paid, including the delivery cost, since the mistake is entirely due to the wrong product being sent. I also expect this process to be completed without any further delay and that my complaint be taken seriously so that other customers do not experience the same problem.
I placed an order for a coat from Bershka's online store, and they promised delivery between November 21-25. Unfortunately, Hepsijet’s tracking system indicated that the package was delayed in transit to Bursa for several days with no updates provided. In the end, I discovered that my package had go...
I placed an order with Bershka (order number 40185343759) three weeks ago, and it still hasn’t arrived. After reporting the issue, I contacted Hepsijet, who confirmed that my package was lost in transit. They informed me that Bershka must handle the situation by issuing a refund or sending a replace...
On August 27, I placed an order with Bershka, paying extra for guaranteed same-day delivery. However, the package wasn’t delivered until the next day, August 28. Despite contacting Bershka’s customer service multiple times, they still haven’t refunded the shipping fee. The package wasn’t even dispat...
On July 15, 2025, I purchased a pair of cargo Bermuda shorts through the Bershka app. Since the size did not fit, I returned the item unused and with the tag still attached. My order number for this return is 2005341413. On the same day, I returned another product and received that refund within two...
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