Sidra Chain Autheticator Code Not Recieving, Authenticator Not Generating 2FA Code

For about a month, I have been experiencing a problem with the authenticator for my Sidra Chain account. The authenticator is not showing the verification code and instead is asking for a key, so I am unable to use 2FA properly, which is preventing me from proceeding with my account security as I would like. I want support from Sidra Chain to help me enable and use 2FA correctly in my authenticator application. I want clear guidance or a recovery process so that I can either retrieve the necessary key or reconfigure 2FA on my account without losing access. My registered email address for the account is **Shahoodgho***@gmail.com**. I tried to reach out to Sidra Chain support regarding this issue, but so far, I have not received any response. I request that my situation be reviewed urgently and that I be provided with a working solution so I can securely enable 2FA on my account.