On November 27, 2025, I made a purchase from Bershka’s online store, and even though a total of $33 was charged to my credit card, the corresponding orders do not appear in the system. I can’t access these orders in my account, but when I check my credit card statement, the charge made under Bershka’s name is clearly visible.
I contacted customer service three times regarding this issue. Each time, I was only told that a case had been opened and that they were “waiting for a response.” Despite repeatedly writing and calling, I haven’t received any clear or concrete feedback from anyone. Since November 27, neither have my orders been created in the system nor has a refund been issued.
I am requesting that the $33 charged to me be refunded immediately, or that my transaction be located, my orders be properly created in the system, and my issue be resolved without further delay.
On July 17, 2025, I initiated a return for all the items I purchased from Bershka’s online store (Order No: 40229586605), with a total refund amount of $83. However, since my credit card was canceled, I realized that the refund never reached my account. It’s been about three months, and I’m still wa...
On August 27, I placed an order with Bershka, paying extra for guaranteed same-day delivery. However, the package wasn’t delivered until the next day, August 28. Despite contacting Bershka’s customer service multiple times, they still haven’t refunded the shipping fee. The package wasn’t even dispat...
I bought something from Bershka on June 26, 2023. It's been a month, and my order still hasn't come, and there's no sign of a refund either. Worst of all, I can't even find out anything from them! This level of rudeness is hard to believe. They keep saying they'll check the warehouse, but hasn't it ...
On March 23, 2025, I placed an order through the Bershka website with Order No: 40296288882. My order was split into two separate shipments in the system. Although Shipment 2/2 (Tracking No: 920346490) was delivered to me, Shipment 1/2 (Tracking No: 920346492) has still not been delivered. Today is ...
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