I would like to submit a complaint regarding SunExpress’s infant baggage and stroller policies for passengers traveling ...on a Light Fare ticket on my recent flight XQ959 from Düsseldorf to Izmir on 23.05.2026. The tickets were issued under the names Melike He***, Ismetcan H*** and Deniz H***. I recen
My SunExpress flight from Cologne to Trabzon, scheduled for June 8 at 8:50 PM, was canceled for reasons completely unrel...ated to me. Because of this cancellation, all of my travel plans were disrupted, and when trying to purchase a new ticket for the same travel period, I encountered significantly hi
I purchased a ticket through ETS Tour for my SunExpress flight from Izmir to Cork scheduled for May 23, 2026. Today, whe...n I tried to complete online check-in, the system did not offer any free seat selection option at all. In order to continue the check-in process, I was forced to choose a paid seat
On the SunExpress flight XQ0983 from Cologne to Izmir dated May 13, 2026, I discovered that the seat cushion for my paid... seat, number 2F, was completely missing and that nearly half of the seat was effectively unusable. Throughout the entire flight, I was forced to sit directly on the hard metal str
I have a reservation with SunExpress on flight XQ869 from Rome to Izmir on May 5, 2026, under the booking code SG6Y39 fo...r three family members. While checking in, we saw that three seats were free in the 8th row and much more rows, but the system assigned us to different seats, and now one of our fa
I travelled with SunExpress on flight XQ595 from Manchester to Antalya on 9 April. During online check‑in, I selected an...d paid for an 8 kg hand luggage, so I was expecting to carry this on board without any further charge. However, at the gate in Manchester, I was informed by the staff that my hand
On 27.03.2026 at 14:15 (German time), during check-in for SunExpress flight XQ959 from Düsseldorf to İzmir, we had a ver...y unpleasant experience caused by the behavior and lack of knowledge of the check-in staff. My wife is a foreign national who has been living in Türkiye for 9 years with a valid wo
On 21/02/2026, on the 12:50 İzmir–Manchester flight XQ834, we experienced a very disturbing situation, which I feel is a... serious safety and comfort issue. As far as I know, emergency exit seats are very important and should not be allocated to children, elderly or disabled passengers, heavily intoxi
I attempted to book a SunExpress flight via the SunExpress mobile app on 27 February 2026 from Manchester to Antalya for... the flight scheduled at 13:35 on 2 July 2026. After entering my payment details and confirming the payment, the app showed a message instructing me to call customer services. Desp
My February 23, 2024, Dubai–Izmir trip was purchased directly through the official SunExpress website under a single res...ervation with connecting flights, arranged as Dubai–Antalya and Antalya–Izmir, under PNR code E27JPZ. All segments were issued under one ticket and organized as a connected itinera
After the SunExpress İzmir–Adana flight on January 27, 2026, when we landed at Çukurova Airport, many passengers’ luggag...e arrived damaged, broken, and soaked with water. The suitcase I had purchased in İzmir on the same day, January 27, was also broken. When I got home, I filed a damage report. Howe
"They did not refund the ticket fee or said I had no right to compensation, but they covered the bus ticket expenses I paid while traveling from Çukurova to Hata."
I traveled on January 19, 2026, on SunExpress flight XQ 9022 departing from... İzmir Airport, which was scheduled to take off at 8:50 PM and land at Hata
After traveling to Antalya on SunExpress flight XQ0131 on January 25, 2026, I noticed that the zippers on my suitcase we...re broken when I collected my baggage. I realized the damage immediately upon arrival and have been dealing with this issue for the past two days. I reported the damage at Antalya
On January 11, 2026, my baggage was lost on SunExpress flight XQ895 from Barcelona to İzmir, where I was traveling as a ...transfer passenger from New Jersey. Even though the aircraft was nearly empty, I received no assistance at all, and through this experience I realized that a company of this size d
I purchased three tickets through Obilet for a SunExpress flight from Diyarbakır to Antalya, scheduled for February 1, 2...026. Each ticket cost $103. However, when I realized that the ticket dates were incorrect and requested a cancellation, I was informed that a large cancellation deduction would be
After our flight on January 10, 2025, with SunExpress flight XQ1650, we noticed serious damage to our suitcase the momen...t we picked it up at the baggage claim area. The suitcase we received at Frankfurt Airport had a clearly crushed corner, and this damage does not appear to be something that could
"Despite the long duration, you resolved my grievance, thank you."
On December 29, 2025, I experienced a delay of more than 24 hours on my SunExpress flight XQ1721 from Hannover to Diyarb...akır. During this entire period, no hotel accommodation, no food or beverage service, and no airport–hotel transportation were provided to me. I was forced to handle everything ent
I have been trying to use SunExpress’s website and the SunPriority program for a long time, but neither has been working... for approximately 6–8 months. Whenever I try to access the website or the program, the systems do not load at all, I am unable to complete any transactions, and I cannot benefit f
I would like to report an issue we experienced at the SunExpress check-in counter prior to our London–Izmir flight XQ883... on December 31, 2025. During baggage drop-off, the staff member told us that our suitcase weighed 22 kg, which was 2 kg over the limit, and that we needed to pay an extra fee. We
I am submitting this formal complaint regarding the documented hardship I experienced on SunExpress flight XQ1390 from A...dıyaman to Düsseldorf on January 5, 2026. Although my flight was originally scheduled to depart at 09:00, it was rescheduled to 15:40 without any notification being sent to me by
On 31.12.2025, during my SunExpress flight XQ882, my mother experienced a serious difficulty due to the boarding arrange...ment. Although it was an international flight, the aircraft was boarded from the domestic terminal side, and she had to climb three floors of stairs despite having walking difficul
On 29.12.2025, I travelled with SunExpress on a flight that took off but was unable to land at the planned destination a...nd had to divert to another city. I am a passenger with diabetes, a disability and in need of wheelchair assistance. After landing in this other city, we were stranded for about 7
SunExpress is a commercial airline that provides a variety of air travel services and products to both domestic and international clients. SunExpress offers flights to a variety of destinations, connecting tourists to a variety of countries. The airline specializes in regular flights as well as charter services, allowing passengers to select from a variety of travel options.
SunExpress operates domestic and international flights, acting as a link between different regions. The airline has a presence in several countries, including Turkey and Germany. The company's operations include a wide number of routes, allowing customers to efficiently travel to numerous destinations.
