I have a reservation with SunExpress on flight XQ869 from Rome to Izmir on May 5, 2026, under the booking code SG6Y39 for three family members. While checking in, we saw that three seats were free in the 8th row and much more rows, but the system assigned us to different seats, and now one of our fa...
I travelled with SunExpress on flight XQ595 from Manchester to Antalya on 9 April. During online check‑in, I selected and paid for an 8 kg hand luggage, so I was expecting to carry this on board without any further charge. However, at the gate in Manchester, I was informed by the staff that my hand ...
On 27.03.2026 at 14:15 (German time), during check-in for SunExpress flight XQ959 from Düsseldorf to İzmir, we had a very unpleasant experience caused by the behavior and lack of knowledge of the check-in staff. My wife is a foreign national who has been living in Türkiye for 9 years with a valid wo...
On 21/02/2026, on the 12:50 İzmir–Manchester flight XQ834, we experienced a very disturbing situation, which I feel is a serious safety and comfort issue. As far as I know, emergency exit seats are very important and should not be allocated to children, elderly or disabled passengers, heavily intoxi...
I attempted to book a SunExpress flight via the SunExpress mobile app on 27 February 2026 from Manchester to Antalya for the flight scheduled at 13:35 on 2 July 2026. After entering my payment details and confirming the payment, the app showed a message instructing me to call customer services. Desp...
My February 23, 2024, Dubai–Izmir trip was purchased directly through the official SunExpress website under a single reservation with connecting flights, arranged as Dubai–Antalya and Antalya–Izmir, under PNR code E27JPZ. All segments were issued under one ticket and organized as a connected itinera...
After the SunExpress İzmir–Adana flight on January 27, 2026, when we landed at Çukurova Airport, many passengers’ luggage arrived damaged, broken, and soaked with water. The suitcase I had purchased in İzmir on the same day, January 27, was also broken. When I got home, I filed a damage report. Howe...
"They did not refund the ticket fee or said I had no right to compensation, but they covered the bus ticket expenses I paid while traveling from Çukurova to Hata."
I traveled on January 19, 2026, on SunExpress flight XQ 9022 departing from İzmir Airport, which was scheduled to take off at 8:50 PM and land at Hata...
After traveling to Antalya on SunExpress flight XQ0131 on January 25, 2026, I noticed that the zippers on my suitcase were broken when I collected my baggage. I realized the damage immediately upon arrival and have been dealing with this issue for the past two days. I reported the damage at Antalya ...
On January 11, 2026, my baggage was lost on SunExpress flight XQ895 from Barcelona to İzmir, where I was traveling as a transfer passenger from New Jersey. Even though the aircraft was nearly empty, I received no assistance at all, and through this experience I realized that a company of this size d...
I purchased three tickets through Obilet for a SunExpress flight from Diyarbakır to Antalya, scheduled for February 1, 2026. Each ticket cost $103. However, when I realized that the ticket dates were incorrect and requested a cancellation, I was informed that a large cancellation deduction would be...
After our flight on January 10, 2025, with SunExpress flight XQ1650, we noticed serious damage to our suitcase the moment we picked it up at the baggage claim area. The suitcase we received at Frankfurt Airport had a clearly crushed corner, and this damage does not appear to be something that could ...
At the end of my SunExpress Izmir–Copenhagen flight XQ0924 on June 10, 2026, I received my Samsonite carry-on suitcase in damaged condition. The zipper was broken, and the carry handle was completely snapped off. I purchased this suitcase two years ago for approximately 1,500 DKK, and due to this da...
On December 29, 2025, I experienced a delay of more than 24 hours on my SunExpress flight XQ1721 from Hannover to Diyarbakır. During this entire period, no hotel accommodation, no food or beverage service, and no airport–hotel transportation were provided to me. I was forced to handle everything ent...
I have been trying to use SunExpress’s website and the SunPriority program for a long time, but neither has been working for approximately 6–8 months. Whenever I try to access the website or the program, the systems do not load at all, I am unable to complete any transactions, and I cannot benefit f...
I would like to report an issue we experienced at the SunExpress check-in counter prior to our London–Izmir flight XQ883 on December 31, 2025. During baggage drop-off, the staff member told us that our suitcase weighed 22 kg, which was 2 kg over the limit, and that we needed to pay an extra fee. We ...
I am submitting this formal complaint regarding the documented hardship I experienced on SunExpress flight XQ1390 from Adıyaman to Düsseldorf on January 5, 2026. Although my flight was originally scheduled to depart at 09:00, it was rescheduled to 15:40 without any notification being sent to me by ...
On 31.12.2025, during my SunExpress flight XQ882, my mother experienced a serious difficulty due to the boarding arrangement. Although it was an international flight, the aircraft was boarded from the domestic terminal side, and she had to climb three floors of stairs despite having walking difficul...
On 29.12.2025, I travelled with SunExpress on a flight that took off but was unable to land at the planned destination and had to divert to another city. I am a passenger with diabetes, a disability and in need of wheelchair assistance. After landing in this other city, we were stranded for about 7 ...
I travelled with SunExpress on flight XQ321 on 27.12.2025 and was forced to sit on a broken seat for the entire 4‑hour journey. The seat was clearly not in proper condition, and yet it was sold and used as if it were fully functional, which made the flight very uncomfortable and unsafe for me. Durin...
Flight Delay, Lack of Communication, and Refund Request — Flight XQ7614 from Antalya on October 24, 2025 On October 24, 2025, I traveled on SunExpress flight XQ7614, which was scheduled to depart from Antalya Airport at 9:40 AM. However, the flight was delayed for a considerable period, and no anno...
On October 20, 2025, I traveled on SunExpress’s Amsterdam–Izmir flight. When I retrieved my luggage upon arrival, I discovered a serious crack on the body of my Samsonite suitcase. I immediately filed a damage report at the airport and submitted a claim to SunExpress representatives. However, after ...
SunExpress Airlines charged ₺194 to my credit card, and when I called them, they said there had been some mistakes in the past and that certain charges from previous flights hadn’t been collected, so they charged them again after about a year. Okay, but at least you should have informed your custome...
SunExpress is a commercial airline that provides a variety of air travel services and products to both domestic and international clients. SunExpress offers flights to a variety of destinations, connecting tourists to a variety of countries. The airline specializes in regular flights as well as charter services, allowing passengers to select from a variety of travel options.
SunExpress operates domestic and international flights, acting as a link between different regions. The airline has a presence in several countries, including Turkey and Germany. The company's operations include a wide number of routes, allowing customers to efficiently travel to numerous destinations.
