I purchased my ticket for my 04 November 2026 flight with code xq898 via the intermediary website Kiwi and then added th...is reservation to my SunExpress mobile application account with the reservation number. Since my ticket was non-flexible, I needed to change the date of my flight, and while checki
After my SunExpress flight XQ7150 on 30.09.2026 on the Antalya–Batman route, my baby’s Xiaomi Mitu cabin-size stroller a...nd my pink trolley suitcase were delivered to me damaged, even though both items were in good condition when I handed them over at check-in. My baggage tag number for this flight i
During my journey from Nashville to Toronto, Brussels and Ankara in September 2026, my large Pierre Cardin 04PC6500 hard...‑shell suitcase was severely damaged on the SunExpress leg of the trip. The damage occurred on flight XQ775 from Brussels (BRU) to Ankara (ESB) on 7 September 2026, departing Bruss
I was booked on SunExpress flight XQ9091 from Antalya (AYT) to İzmir (ADB) on 15.08.2026, with a scheduled departure tim...e of 09:05. The flight actually departed at 10:10, resulting in a one‑hour delay. Due to this delay, I will be late for an important meeting with my digital marketing partner, whic
I have been trying to complete online check‑in for my SunExpress flight on 25.07.2026 since 22.07.2026, but your system ...has been giving the same error for days. Each time I attempt the online check‑in, I receive the message “We are updating our systems. Please retry shortly or complete the form to e
I was a passenger on SunExpress flight XQ3570 from Dalaman to Berlin on 28 June 2026. My booking was made under the name... Annamaria Thuerk** on 25 June 2026 at 21:43 with the booking number AT5KJM (issued by B2CRP). Before the flight, both the SunExpress website and the mobile app repeatedly failed d
I would like to submit a complaint regarding SunExpress’s infant baggage and stroller policies for passengers traveling ...on a Light Fare ticket on my recent flight XQ959 from Düsseldorf to Izmir on 23.05.2026. The tickets were issued under the names Melike He***, Ismetcan H*** and Deniz H***. I recen
My SunExpress flight from Cologne to Trabzon, scheduled for June 8 at 8:50 PM, was canceled for reasons completely unrel...ated to me. Because of this cancellation, all of my travel plans were disrupted, and when trying to purchase a new ticket for the same travel period, I encountered significantly hi
I purchased a ticket through ETS Tour for my SunExpress flight from Izmir to Cork scheduled for May 23, 2026. Today, whe...n I tried to complete online check-in, the system did not offer any free seat selection option at all. In order to continue the check-in process, I was forced to choose a paid seat
On the SunExpress flight XQ0983 from Cologne to Izmir dated May 13, 2026, I discovered that the seat cushion for my paid... seat, number 2F, was completely missing and that nearly half of the seat was effectively unusable. Throughout the entire flight, I was forced to sit directly on the hard metal str
I have a reservation with SunExpress on flight XQ869 from Rome to Izmir on May 5, 2026, under the booking code SG6Y39 fo...r three family members. While checking in, we saw that three seats were free in the 8th row and much more rows, but the system assigned us to different seats, and now one of our fa
I travelled with SunExpress on flight XQ595 from Manchester to Antalya on 9 April. During online check‑in, I selected an...d paid for an 8 kg hand luggage, so I was expecting to carry this on board without any further charge. However, at the gate in Manchester, I was informed by the staff that my hand
On 27.03.2026 at 14:15 (German time), during check-in for SunExpress flight XQ959 from Düsseldorf to İzmir, we had a ver...y unpleasant experience caused by the behavior and lack of knowledge of the check-in staff. My wife is a foreign national who has been living in Türkiye for 9 years with a valid wo
On 21/02/2026, on the 12:50 İzmir–Manchester flight XQ834, we experienced a very disturbing situation, which I feel is a... serious safety and comfort issue. As far as I know, emergency exit seats are very important and should not be allocated to children, elderly or disabled passengers, heavily intoxi
I attempted to book a SunExpress flight via the SunExpress mobile app on 27 February 2026 from Manchester to Antalya for... the flight scheduled at 13:35 on 2 July 2026. After entering my payment details and confirming the payment, the app showed a message instructing me to call customer services. Desp
My February 23, 2024, Dubai–Izmir trip was purchased directly through the official SunExpress website under a single res...ervation with connecting flights, arranged as Dubai–Antalya and Antalya–Izmir, under PNR code E27JPZ. All segments were issued under one ticket and organized as a connected itinera
After the SunExpress İzmir–Adana flight on January 27, 2026, when we landed at Çukurova Airport, many passengers’ luggag...e arrived damaged, broken, and soaked with water. The suitcase I had purchased in İzmir on the same day, January 27, was also broken. When I got home, I filed a damage report. Howe
"They did not refund the ticket fee or said I had no right to compensation, but they covered the bus ticket expenses I paid while traveling from Çukurova to Hata."
I traveled on January 19, 2026, on SunExpress flight XQ 9022 departing from... İzmir Airport, which was scheduled to take off at 8:50 PM and land at Hata
After traveling to Antalya on SunExpress flight XQ0131 on January 25, 2026, I noticed that the zippers on my suitcase we...re broken when I collected my baggage. I realized the damage immediately upon arrival and have been dealing with this issue for the past two days. I reported the damage at Antalya
On January 11, 2026, my baggage was lost on SunExpress flight XQ895 from Barcelona to İzmir, where I was traveling as a ...transfer passenger from New Jersey. Even though the aircraft was nearly empty, I received no assistance at all, and through this experience I realized that a company of this size d
I purchased three tickets through Obilet for a SunExpress flight from Diyarbakır to Antalya, scheduled for February 1, 2...026. Each ticket cost $103. However, when I realized that the ticket dates were incorrect and requested a cancellation, I was informed that a large cancellation deduction would be
After our flight on January 10, 2025, with SunExpress flight XQ1650, we noticed serious damage to our suitcase the momen...t we picked it up at the baggage claim area. The suitcase we received at Frankfurt Airport had a clearly crushed corner, and this damage does not appear to be something that could
At the end of my SunExpress Izmir–Copenhagen flight XQ0924 on June 10, 2026, I received my Samsonite carry-on suitcase i...n damaged condition. The zipper was broken, and the carry handle was completely snapped off. I purchased this suitcase two years ago for approximately 1,500 DKK, and due to this da
"Despite the long duration, you resolved my grievance, thank you."
Founded in 1989 as a joint venture between Lufthansa and Turkish Airlines, SunExpress Airlines (US) operates scheduled passenger flights connecting destinations across Türkiye, Europe, and neighboring regions. The airline maintains headquarters in Antalya and Frankfurt am Main alongside operational hubs in Turkish cities such as Izmir and Ankara.
If you have flown with the airline, you can share your experience on Xolvie.
