SunExpress Airlines

After the SunExpress İzmir–Adana flight on January 27, 2026, when we landed at Çukurova Airport, many passengers’ luggage arrived damaged, broken, and soaked with water. The suitcase I had purchased in İzmir on the same day, January 27, was also broken. When I got home, I filed a damage report. Howe...

After traveling to Antalya on SunExpress flight XQ0131 on January 25, 2026, I noticed that the zippers on my suitcase were broken when I collected my baggage. I realized the damage immediately upon arrival and have been dealing with this issue for the past two days. I reported the damage at Antalya ...

On January 11, 2026, my baggage was lost on SunExpress flight XQ895 from Barcelona to İzmir, where I was traveling as a transfer passenger from New Jersey. Even though the aircraft was nearly empty, I received no assistance at all, and through this experience I realized that a company of this size d...

I purchased three tickets through Obilet for a SunExpress flight from Diyarbakır to Antalya, scheduled for February 1, 2026. Each ticket cost $103. However, when I realized that the ticket dates were incorrect and requested a cancellation, I was informed that a large cancellation deduction would be...

After our flight on January 10, 2025, with SunExpress flight XQ1650, we noticed serious damage to our suitcase the moment we picked it up at the baggage claim area. The suitcase we received at Frankfurt Airport had a clearly crushed corner, and this damage does not appear to be something that could ...

At the end of my SunExpress Izmir–Copenhagen flight XQ0924 on June 10, 2026, I received my Samsonite carry-on suitcase in damaged condition. The zipper was broken, and the carry handle was completely snapped off. I purchased this suitcase two years ago for approximately 1,500 DKK, and due to this da...

On January 3, 2026, our SunExpress flight XQ937 from Dortmund, Germany to Izmir was canceled while my spouse, our two children, and I were already at the airport. We first learned about the cancellation via email, and then again from airport staff at Dortmund Airport, approximately 30 minutes to one...

On December 29, 2025, I experienced a delay of more than 24 hours on my SunExpress flight XQ1721 from Hannover to Diyarbakır. During this entire period, no hotel accommodation, no food or beverage service, and no airport–hotel transportation were provided to me. I was forced to handle everything ent...

I have been trying to use SunExpress’s website and the SunPriority program for a long time, but neither has been working for approximately 6–8 months. Whenever I try to access the website or the program, the systems do not load at all, I am unable to complete any transactions, and I cannot benefit f...

I would like to report an issue we experienced at the SunExpress check-in counter prior to our London–Izmir flight XQ883 on December 31, 2025. During baggage drop-off, the staff member told us that our suitcase weighed 22 kg, which was 2 kg over the limit, and that we needed to pay an extra fee. We ...

I am submitting this formal complaint regarding the documented hardship I experienced on SunExpress flight XQ1390 from Adıyaman to Düsseldorf on January 5, 2026. Although my flight was originally scheduled to depart at 09:00, it was rescheduled to 15:40 without any notification being sent to me by ...

On 31.12.2025, during my SunExpress flight XQ882, my mother experienced a serious difficulty due to the boarding arrangement. Although it was an international flight, the aircraft was boarded from the domestic terminal side, and she had to climb three floors of stairs despite having walking difficul...

On 29.12.2025, I travelled with SunExpress on a flight that took off but was unable to land at the planned destination and had to divert to another city. I am a passenger with diabetes, a disability and in need of wheelchair assistance. After landing in this other city, we were stranded for about 7 ...

I travelled with SunExpress on flight XQ321 on 27.12.2025 and was forced to sit on a broken seat for the entire 4‑hour journey. The seat was clearly not in proper condition, and yet it was sold and used as if it were fully functional, which made the flight very uncomfortable and unsafe for me. Durin...

Flight Delay, Lack of Communication, and Refund Request — Flight XQ7614 from Antalya on October 24, 2025 On October 24, 2025, I traveled on SunExpress flight XQ7614, which was scheduled to depart from Antalya Airport at 9:40 AM. However, the flight was delayed for a considerable period, and no anno...

On October 20, 2025, I traveled on SunExpress’s Amsterdam–Izmir flight. When I retrieved my luggage upon arrival, I discovered a serious crack on the body of my Samsonite suitcase. I immediately filed a damage report at the airport and submitted a claim to SunExpress representatives. However, after ...

SunExpress Airlines charged ₺194 to my credit card, and when I called them, they said there had been some mistakes in the past and that certain charges from previous flights hadn’t been collected, so they charged them again after about a year. Okay, but at least you should have informed your custome...

On October 22, 2025, during my SunExpress flight XQ9159, I discovered that my suitcase was broken when I arrived home. Since I did not notice the damage at the airport, I was unable to file a report at that time. Later, I contacted SunExpress customer service, but my claim was rejected on the ground...

On October 23, 2025, during SunExpress flight XQ137 from Munich to Antalya, our flight — which was scheduled to depart at 4:50 PM — did not take off until approximately 5:40 PM. During the flight, the captain announced that his flight hours had expired, and we were diverted to Izmir, where we have n...

I tried to purchase a SunExpress ticket for the Amsterdam–Kayseri route (departure on April 21, 2026, return on May 15, 2026) via both the mobile app and the official website. I attempted the payment three times, and each time I encountered an error message. The 310€ fare was withdrawn from my bank ...

On September 13, 2025, during SunExpress flight number 09724216, my Polo World Def suitcase was both scratched and had a broken leg when I retrieved it at Antalya Airport. After noticing the damage post-flight, I reported it to the airport staff, who handed me a form and instructed me to submit a cl...

On March 10, 2025, my Izmir–Munich flight (XQ976) and on March 17, 2025, my Munich–Izmir return flight (XQ977) with SunExpress were both canceled. It has now been seven months, yet I have not received a refund of €189 to my credit card, nor have I been offered an alternative flight. I have called S...

On September 25, I traveled on SunExpress flights XQ9191 and XQ890 from Antalya to Venice with a transfer in Izmir. After my flight, my luggage was lost and has not been delivered to me since that day. At the airport, I filled out a form and provided my address, and I was told that my luggage would ...