Bershka Order Shipped but Never Delivered, Can’t Reach Support
On November 27, 2025, I placed order number 40331352896 on the Bershka online store, purchasing a double-studded hairband, baggy fit balloon-cut pants, and a knitted sweater. I paid a total of $50, and I was initially informed by email that there would be a delay with my order.
Even though my order shows as shipped on December 9, 2025 via Cargox, since that date I have been unable to reach either Bershka customer service or the shipping company. Because Bershka’s customer service phone lines appear to be closed, I am redirected only to a WhatsApp virtual assistant, from which I have received no response for days. The Cargox shipping company, on the other hand, cannot be reached by phone at all.
Two of the items I purchased during a sale period are no longer even visible on the Bershka online store, and I am left completely unsupported—without my products and without access to the money I paid. I request that my items be delivered to me as soon as possible, that the delivery process be communicated clearly and transparently, and that I be given an explanation regarding the communication failures and delays I have experienced.
