On November 29, I ordered two Bershka products through Trendyol under order number 10741766568. Even though nearly one month has passed, the items have still not been delivered to me. In fact, the order is still marked as “preparing” and has not even been shipped.
I’m also unable to cancel the order through the system, which means I can’t receive a refund either. I tried to reach Trendyol customer service, but I was unable to connect at all—there is simply no way to reach anyone. For a company as large as Trendyol to manage a process this poorly and leave customers this disadvantaged is completely unacceptable. The fact that there has been no progress for almost a month on an order I paid $47 for has caused me both financial and emotional distress.
I demand that my order be shipped immediately and delivered as soon as possible, or, if I prefer, that the order be canceled and the full $47 I paid be refunded. Otherwise, I would like to state that I will file a complaint directly with the Consumer Arbitration Board.
I purchased a sweatshirt and tracksuit set from Bershka via Trendyol on 28 November, and my order number is 10736737956. Although many days have passed since the purchase, the order status still appears as “preparing,” and the products have not been shipped or delivered to me. I contacted customer s...
On December 1, 2025, I placed an order on Trendyol for a Bershka sheer shiny mini dress. My order number is 10748061484. Even after 16 days, the product has still not been shipped, and the system keeps showing vague and delaying messages like “will be shipped as soon as possible.” I specifically pu...
I bought the Bershka brand from Trendyol on November 25 for 1790 TL per month. The next day I realized that I had chosen a small piece, I immediately bought my size again and wanted to cancel it, but I cannot cancel it because it is in the preparation phase. I can't understand this, the product that...
I placed an order with Bershka (order number 40262902146) online, and it has been 9 days without any progress. My order is still showing as "preparing," and it hasn’t even been shipped yet. I’m extremely disappointed with how slow the process is for such a large company. This kind of delay makes me ...
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