I placed order number 30339620566 with Bershka, and even though four days have passed, the order status still shows “Preparing”, and the item has not even been shipped yet. Because I urgently need this product, this delay is causing me serious inconvenience. After experiencing this delay, I contact...
On November 27, 2025, I placed order number 40331352896 on the Bershka online store, purchasing a double-studded hairband, baggy fit balloon-cut pants, and a knitted sweater. I paid a total of $50, and I was initially informed by email that there would be a delay with my order. Even though my order...
On December 1, 2025, I placed an order on Trendyol for a Bershka sheer shiny mini dress. My order number is 10748061484. Even after 16 days, the product has still not been shipped, and the system keeps showing vague and delaying messages like “will be shipped as soon as possible.” I specifically pu...
My clothing orders from Bershka are repeatedly being returned by the shipping company Birgündekargo for invalid reasons, and I have now started experiencing serious inconvenience. Including today, my last two orders were marked as returned on their own, without ever being delivered to me. Regarding...
On November 29, I ordered two Bershka products through Trendyol under order number 10741766568. Even though nearly one month has passed, the items have still not been delivered to me. In fact, the order is still marked as “preparing” and has not even been shipped. I’m also unable to cancel the orde...
On October 28, I placed an order with Bershka and paid $90 by credit card. Even though 18 days have passed, my order still has not been delivered. Whe...
On November 29, I ordered a puffer jacket from Bershka’s official website. When I later wanted to return the item, I was provided with a return barcode, but I was informed that I could not complete the return on December 16 because the barcode had expired. I then requested a new return barcode, but ...
I purchased a sweatshirt and tracksuit set from Bershka via Trendyol on 28 November, and my order number is 10736737956. Although many days have passed since the purchase, the order status still appears as “preparing,” and the products have not been shipped or delivered to me. I contacted customer s...
On December 13, 2025, at 11:31 PM, my Akbank card was cloned, and an online purchase totaling $323 was made on the Bershka website without my knowledge or consent. Although this transaction did not belong to me, it was attempted four times in a row and eventually went through, which raises serious c...
I placed an online order from Bershka on 30.11.2025 for 1 pair of jeans and 1 sweater, to be delivered within 14 days to Istanbul, Esenyurt. Despite the estimated delivery time having passed, my order has still not been delivered. The order number is 40255074105. When I contacted Bershka via WhatsAp...
I purchased a coat from the Bershka store at Istanbul Cevahir Mall approximately 2.5 to 3 months ago. I have worn the coat no more than three times in total, and I have never washed it. Despite this very limited use, severe pilling has appeared on the sleeves, shoulders, and many other areas. For a ...
On November 25, 2025, I placed an order for black men's boots from Bershka under order number 40253674815. Even though 17 days have passed, my order still appears as “in process,” and the product has not even been shipped yet. I am extremely frustrated by such a long delay. I regularly check the or...
On 28 November 2025, I placed an order on the Bershka website with order number 40254293413. This order included several items—striped rustic pants, a heavy cotton short-sleeved T-shirt, a knitted sweater, and a pocketed oversized sweatshirt. However, none of these products has been delivered to me....
I placed a Black Friday order via the Bershka Turkey mobile app on 27 November 2025 for 7 different clothing items (jeans, trousers, and tops). My order number is 40253831477. The order was confirmed, and the payment was successfully taken. A few days later, Bershka cancelled my entire order, statin...
On 26 November, I purchased a brown leather jacket with fur details in size M from Bershka’s website using the guest checkout option. I paid ₺2,090 by credit card for this order, and my order number is 40253989979. Although I received an order confirmation message and have my order number, more than...
On November 27, 2025, I placed an order from Bershka totaling ₺6,290, including a few tops, a jacket, a shirt and trousers. The delivery was announced for the period between December 10, 2025 and December 12, 2025. I waited for days for my order to be shipped, and without any prior information or ju...
On October 29, 2025, I ordered a men’s leather jacket for $59 at the Bershka store in Adana Optimum. My order number is 40247642969. On October 30, I was told the item had shipped, but 13 days later it still hasn’t been delivered. During this time, I called the store 4–5 times and visited twice. Eac...
On October 16, 2025, at 13:17, I made a purchase of 6 items totaling $252 USD at the Bershka store in IST–Buyaka Mall, using Akbank QR Payment (Invoice No: 16626-31-037602, Transaction No: 50026). The next day, October 17, 2025, at 10:53, I returned 3 of those items to the same store. Although the r...
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On October 18, 2025, I placed an order on Trendyol for a red puffer jacket from Bershka (Order No: 10591254488). Even though the estimated ship date h...
I ordered a top from Bershka on October 3, and it still hasn’t arrived. My order number is 403258668764, and it’s been over a month now. The delay and lack of communication are unacceptable, and the customer service has been disgraceful. I received a message a few weeks ago stating that delivery was...
My Bershka order (No: 40227615207), which was delivered today, arrived defective. I immediately requested a return and selected the “defective item” option. However, I never received the return label email. I waited another 30 minutes, and still nothing arrived. When I called customer service, they ...
I placed an order with Bershka (Order No: 40244512461) for a pair of wide-ankle heeled boots in reddish brown, choosing the home delivery with express shipping option. I paid a total of $121, including the extra fee for fast delivery. I placed the order on Sunday, and by Tuesday, I received a notifi...
On October 7, 2025, I placed an order from Bershka’s online store for an oversized faux leather blazer (0653867760503) and two short-sleeve crewneck t-shirts. My order number is 40326481448, and I paid a total of $112. The system shows that my order was delivered on October 13, 2025, but no package ...
