On July 17, 2025, I initiated a return for all the items I purchased from Bershka’s online store (Order No: 40229586605), with a total refund amount of $83. However, since my credit card was canceled, I realized that the refund never reached my account. It’s been about three months, and I’m still wa...
On October 13, 2025, at 1:38 PM, I placed an order for a pair of boots on Bershka’s online store, choosing the “Pick Up in 4 Hours” option from the Akasya AVM branch (Order No: 40244173705). However, even after more than four hours, my order status still shows “being prepared at the warehouse”, and ...
I canceled my Bershka order before the product was even delivered, yet my refund still hasn’t been processed. I’ve been trying to contact customer service, but it’s completely impossible to reach anyone. The support line either doesn’t connect or keeps me waiting without a response. It’s unacceptab...
On October 5, I placed an order from Bershka’s online store with the order number 40322841396 and selected the “Same-Day Delivery Istanbul” option. When I placed the order, it clearly stated that I would receive my package on October 6, and I even paid an additional $4 for this service. My delivery ...
On October 2, 2025, at 1:30 PM, I placed an online order through the Bershka Ankamall store and selected the “Pick up in 4 hours” option. When I arrived at the store around 5:30 PM, I was told that my order hadn’t appeared in their system. I ended up waiting for over an hour, but despite the delay, ...
On September 20, 2025, I placed an order for two items through the Bershka mobile app, with a total value of $122 (product codes: 9007/668700 and 1602/664/040). My order number is 40315300622. The delivery address was listed as Kocaeli, and the products were supposed to be delivered no later than Se...
On September 27, I placed an order for a tracksuit set (top and bottom) through Bershka’s mobile app. My order was supposed to be delivered on September 29, but the shipping company failed to deliver it on time, and it was sent back to their Kartal branch. Since then, there has been no movement or u...
On July 15, 2025, I purchased a pair of cargo Bermuda shorts through the Bershka app. Since the size did not fit, I returned the item unused and with the tag still attached. My order number for this return is 2005341413. On the same day, I returned another product and received that refund within two...
On September 10, I canceled my order number 40321838712 from Bershka’s online store. Even though 20 days have passed, the refund has still not been credited to my credit card. During this time, I contacted customer service and even provided the reference number from my bank, but I have not received...
On September 24, 2025, I placed an order through Trendyol for a pair of Bershka brand boots in size 38. However, my shipment arrived late and the wrong size was delivered. The package was delivered five days later via Trendyol Express, and when I opened it, I discovered that I had received size 36 b...
On August 30, 2025, I purchased a pair of jeans (code: smc 10001446) from the Bershka Ankamall store. Despite being worn only 2–3 times, the jeans tore without any snagging or user error. Under normal use, a product should not suffer damage this quickly. The jeans were never washed and are almost in...
On September 10, 2024, I placed an order for a pair of boots from Bershka’s online store (Order No: 40239015033). The estimated delivery date was September 17, 2024, but as of today, September 19, 2024, the order status still shows “processing” and there is no shipping activity. I successfully comp...
In my first purchase from Bershka’s online store, I ordered a baggy fit hem jeans using my credit card. I placed the order as a guest, without creating an account, and I received the product today. I now want to return it. However, when I try to start the guest return process, the page does not ope...
I am very disappointed with my Bershka order. They kept me waiting for a month and, in the end, told me my order was lost. I usually have no issues with the delivery service—though it can sometimes take a bit long—but this time I was truly disappointed with my experience with Bershka. I hope they im...
On July 7th, 2025, I placed an order via bershka.com, requesting in-store delivery to Istanbul Emaar AVM Bershka. According to the tracking information, the package was handed over to Kargoist and reached the Kadıköy branch on July 8th, 2025. However, the status remained unchanged for weeks, with no...
I am complaining about the two female employees at the cash register at the Bershka Metromall Ankara/TURKEY store on 02.07.2025, between around 19:30 and 20:30, for their shouting, rude speech, and discourteous behavior. All I requested was for them to open an additional cash register due to the lon...
I placed an order from Bershka on May 26. My order has been in the "shipped" stage for more than a month. I talked to customer service almost every day, they said they created a request. In another call, they said my cargo was lost and created a new order request. When I called again today, I learne...
I ordered a pair of shoes from Bershka's online app and, due to urgency, chose the same-day delivery option and paid extra. The shoes were delivered that day, but my order was automatically refunded today. I specifically ordered online because the shoes were unavailable in stores, and now I’ve been ...
On March 23, 2025, I placed an order through the Bershka website with Order No: 40296288882. My order was split into two separate shipments in the system. Although Shipment 2/2 (Tracking No: 920346490) was delivered to me, Shipment 1/2 (Tracking No: 920346492) has still not been delivered. Today is ...
I was really surprised by the lack of attention to detail from a brand such as Bershka. I was taken aback when I opened my package and found visible menstrual blood on the bodysuit they sent me. I honestly found it hard to comprehend—how could this possibly get through a quality check, assuming ther...
Bershka hasn't given my order to cargo yet and it's been about a week! I understand there was a special day of my country but except that, they had 4 days to give cargo. I even contacted customer service to ask for an update, but they just gave generic responses with no real explanation. Bershka nev...
Bershka did not accept the return of the coat even though it was not the customer's fault. Although I wore the product very little, it pilled excessively, and it looks bad because of the pilling. They claimed it was the customer's fault, which felt unfair considering how careful I was with it. I mad...
I waited for three weeks for my order, which was marked as "being prepared." I reached out multiple times to Bershka, seeking an update, but unfortunately, I never got a clear response. After all that waiting and effort, I checked the status only to discover that my order had been canceled without a...
I deeply regret purchasing from Bershka. I bought a pair of pants from the Ankara/Kentpark store, and in a short time, the side pockets tore, and the front areas became pilled and deformed. When I returned to the store to address the issue, they dismissed me, claiming it was "user error" and offered...
